Senior Rooms Operations Manager - Housekeeping

W Hotels is a dynamic lifestyle brand under Marriott International, known for its innovative approach to luxury and hospitality. Situated at the heart of Hollywood, W Hollywood combines the glitz and glamour of the city with a contemporary spirit that redefines guest experience. Marriott International, a global leader in the hospitality industry, dedicates itself to cultivating diverse and inclusive work environments. The brand emphasizes personal growth, creativity, and passion within its teams. W Hotels' mission to Ignite Curiosity, Expand Worlds reflects its commitment to opening minds and embracing the unique backgrounds, talents, and perspectives of its associates. The work culture is vibrant, inclusive, and forward-thinking, aimed at empowering employees to bring their best selves to their roles.

The position available is a full-time Management role focused on Housekeeping and Rooms & Guest Services Operations at W Hollywood. The role commands an annual salary range of $87,000 to $131,000 and includes eligibility for bonuses, emphasizing both performance and contribution to the overall success of the property. This managerial role is integral to the execution and supervision of all operations within the rooms division, which includes Front Office, Engineering/Maintenance, and Housekeeping departments. The manager leads staff with the goal of enhancing guest and employee satisfaction while maximizing financial performance through effective operational management.

Key responsibilities involve directing team efforts, managing departmental standards, and ensuring compliance with established policies and procedures. The role requires proactive engagement in property-specific recovery plans, tracking guest satisfaction results, and fostering a motivating and empowering environment that prioritizes continuous improvement and teamwork. Beyond the operational aspects, the manager serves as a role model exhibiting energy, enthusiasm, and professionalism. They assist employees in adapting to guests' evolving expectations and maintain clear communication concerning goals and results. Additionally, the role entails budgetary oversight, including analyzing financial statements and ensuring cost-effectiveness to meet departmental objectives.

Human resource duties are embedded in the role, including interviewing, hiring, and orienting new team members. There is a focus on promoting fair treatment and open-door policies to enhance workplace relations and satisfaction. The position demands a hands-on approach, with the manager sometimes stepping into hourly job functions to support the team and maintain standards. Exceptional customer service is a cornerstone, with the manager being approachable and responsive to guests and employees alike. W Hollywood values associates who are original, innovative, and ready to embrace the future of luxury hospitality within a globally respected brand portfolio.