Senior Rooms Operations Manager

Renaissance Hotels, part of Marriott International, is a renowned global hospitality brand that prides itself on delivering unique and memorable experiences to its guests. Located in Boston, Massachusetts, the Renaissance Boston Waterfront Hotel exemplifies the brand's commitment to blending the spirit of the neighborhood with exceptional hospitality. This property is dedicated to offering an engaging and adventurous atmosphere where business travel becomes an exciting journey. With a focus on innovation, culture, and personalized service, Renaissance Hotels aim to inspire spontaneous exploration for all their guests.

As a part of Marriott International, Renaissance Hotels benefit from a rich heritage of excellence, a diverse and inclusive workplace, and a strong commitment to employee development and satisfaction. This position as a Rooms Operations Manager within the hotel offers an opportunity to lead crucial departments including Front Office, Engineering/Maintenance, and Housekeeping. The role is designed for a dynamic leader capable of managing staff, fostering teamwork, and driving continuous improvement in guest and employee satisfaction while maximizing financial performance.

The Rooms Operations Manager role is a full-time, management position based at the Renaissance Boston Waterfront Hotel, with an annual salary range of $87,000 to $109,000 plus eligibility for a bonus. This role demands a proactive approach in managing all room area operations, ensuring compliance with property standards and procedures, and supporting the achievement of hotel goals. The ideal candidate is someone with strong leadership qualities, adept at motivating teams and enhancing guest satisfaction by addressing evolving guest needs and expectations.

This leadership role involves supervising daily operations, setting clear team expectations alongside the General Manager, analyzing guest satisfaction data to develop action plans, and driving employee engagement to foster a positive work environment. The manager is responsible for ensuring that all departments work harmoniously to deliver superb guest experiences while maintaining operational efficiency and profitability.

Additional duties include conducting financial reviews to identify cost-saving opportunities, collaborating with senior hotel management to maintain key control programs, and ensuring that the hotel's rooms operations align with Marriott International's high standards. The role also encompasses human resources tasks such as interviewing potential hires, guiding new employee orientations, and promoting fair treatment and open door policies.

Joining Renaissance Hotels means becoming part of an organization that values diversity, welcomes all backgrounds, and embraces the unique culture and experiences of its associates. The company is committed to non-discrimination and providing equal access to opportunities. This inclusive culture supports personal and professional growth, making this an excellent career opportunity for individuals passionate about hospitality management and delivering extraordinary guest experiences.