Senior Rooms Operations Manager

Marriott International is a globally recognized leader in the hospitality industry, renowned for delivering exceptional guest experiences and maintaining high standards of service across its extensive portfolio of hotels and resorts worldwide. Marriott is dedicated to fostering an inclusive and welcoming environment for all its associates, emphasizing diversity, equity, and opportunity at every level of the organization. The company offers outstanding career development opportunities, comprehensive benefits, and a supportive work culture, making it an employer of choice in the hotel and hospitality sector.

This position is based at a Marriott property located at 2100 Alaskan Way, Seattle, Washington, and is a full-time management role within the Rooms & Guest Services Operations category. The annual salary range for this role is between $87,000 and $109,000, and it includes eligibility for bonuses. This role requires hands-on leadership and management of critical departments including Front Office, Engineering/Maintenance, and Housekeeping, focusing on maximizing guest and employee satisfaction while enhancing the financial performance of the departments.

The primary responsibility of the role is to manage the operations within the rooms area, ensuring that all functions—from guest service delivery to department staffing—are performed efficiently and to the highest standards. The manager will lead a dedicated team, encouraging a property culture that promotes motivation, empowerment, teamwork, continuous improvement, and a passion for service excellence. They will develop and implement action plans based on guest and employee satisfaction feedback to drive improvements and ensure that property goals are met or exceeded.

In addition to operational oversight, this management position demands active involvement in human resources activities such as interviewing, hiring, orienting new employees, and fostering a fair and open work environment. The successful candidate will exemplify exceptional customer service skills, remain approachable to guests and team members alike, and handle guest and employee concerns proactively and professionally.

A key focus is maintaining profitability by performing quality audits, reviewing financial and performance data for cost control and program enhancement, and ensuring compliance with established property standards. The manager will also be responsible for scheduling and staffing optimally to meet guest occupancy and operational needs, verifying compliance with hospitality standards, and sometimes performing hands-on duties to support the team.

Marriott International is also committed to offering a comprehensive benefits package that includes a 401(k) plan, stock purchase plan, healthcare options including medical, dental, and vision coverage, flexible spending accounts, life and disability insurance, paid parental leave, educational assistance, commuter benefits, employee assistance programs, and childcare discounts. For Washington state employees, paid sick leave and holiday benefits are also provided. The company strives to maintain an environment where associates can belong to a global team, be their best selves, and contribute meaningfully to a legacy of unmatched hospitality.

Joining Marriott Hotels or JW Marriott, its luxury brand, gives employees opportunities to work in iconic locations and participate in ongoing training and recognition programs. The organization emphasizes holistic well-being for associates and is driven by its core value of 'The JW Treatment,' which prioritizes the well-being and satisfaction of its workforce as the foundation of providing exceptional guest service and memorable experiences.