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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $81,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
wellness programs
Job Description
JW Marriott is a prestigious brand within Marriott International's luxury portfolio, encompassing more than 100 stunning properties in major gateway cities and unique resort destinations across the globe. Known for its strong commitment to exceptional hospitality, JW Marriott prioritizes its associates by fostering a supportive, inclusive, and empowering work environment. The brand values associates who embody confidence, innovation, authenticity, and intuition, continuing the legacy of its founder J. Willard Marriott. JW Marriott hotels offer an unparalleled work atmosphere where employees enjoy a deep sense of community, camaraderie with diverse colleagues, and numerous opportunities for training, development, and recognition. At JW... Show More
Job Requirements
- High school diploma or GED
- Minimum 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 2 years experience in guest services, front desk, housekeeping, or related area
- Strong leadership skills
- Excellent communication skills
- Ability to manage multiple departments
- Proficiency in monitoring guest satisfaction and financial performance
- Capability to handle employee relations and human resources duties
- Ability to work flexible hours and perform hourly job functions as needed
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related field
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of hospitality standards and guest service excellence
- Ability to analyze financial and operational reports
- Proficient in scheduling and staff development
- Commitment to continuous improvement and guest satisfaction
- Ability to handle employee and guest concerns proactively
- Experience with human resources practices
- Capability to perform quality audits and enforce compliance
Job Duties
- Verify that goals are translated to the team related to guest tracking and productivity
- Manage execution of all operations in Front Office, Engineering/Maintenance, Housekeeping departments and oversee staff
- Lead specific team to meet or exceed property goals
- Create and nurture an environment emphasizing motivation, empowerment, teamwork, continuous improvement, and passion for service
- Understand employee and guest satisfaction results and develop action plans
- Set clear expectations with General Manager for team
- Verify team capabilities to meet expectations
- Lead by example demonstrating self-confidence, energy, and enthusiasm
- Assist employees in understanding and exceeding guests’ needs and expectations
- Follow property specific second effort and recovery plan
- Publish guest satisfaction results including forms, comment cards, and letters
- Take proactive approaches to employee concerns
- Extend professionalism and courtesy to employees and guests
- Communicate and update goals and results with employees
- Meet semiannually with staff one-on-one
- Schedule team against guest and hours/occupied room goals
- Monitor compliance with standards and procedures
- Perform hourly job functions as needed
- Provide excellent customer service and be readily available/approachable for guests
- Strive to improve guest and employee satisfaction and maximize financial performance
- Respond timely to customer service department requests
- Verify team members meet or exceed hospitality requirements
- Perform annual quality audit with General Manager and Regional Director
- Verify viable key control program
- Review financial statements, sales, and performance data to measure productivity, goals, and areas for cost reduction
- Conduct interviews and assist in hiring decisions
- Promote Guarantee of Fair Treatment and Open Door policies
- Ensure thorough and timely orientation for new team members
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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