Senior Restaurant Manager - Jake Melnick's

Chicago, IL, USA|

Job Overview

Compensation

Salary

Range $60,000.00 - $70,000.00

Benefits

Medical

Dental

Vision

Life insurance

Disability insurance

Retirement Plan

Flexible Time Off

Paid parental leave

holiday time off

Personal Leave

Associate Shopping Program

Health and wellness programs

Discount Marketplace

Identity Theft Protection

Pet insurance

Commuter Benefits

Employee assistance program

flexible spending accounts

Job Description

Levy is a renowned leader and innovator in the sports and entertainment hospitality industry, widely recognized for redefining the guest experience in various iconic venues and major events. The company has earned numerous accolades, including being named one of the 10 most innovative companies in sports by Fast Company magazine and ranking among the top three Best Employers for Diversity in America by Forbes. Levy's impressive portfolio includes award-winning restaurants, prestigious sports and entertainment venues, zoos, cultural institutions, theaters, and convention centers. Additionally, Levy plays a pivotal role in the hospitality for high-profile events such as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and major league all-star games across NHL, MLB, NBA, NFL, and MLS. As a member of Compass Group USA, Levy embraces a culture of inclusivity, growth, and authenticity, making it a great place to work for those passionate about hospitality excellence.

The Senior Operations Manager position at Jake Melnick's Corner Tap, offered with a competitive salary range of $60,000 to $70,000, represents a crucial leadership role focusing on operational excellence and guest satisfaction. This position is a full-time opportunity where the successful candidate will be responsible for overseeing comprehensive restaurant operations, including front- and back-of-house activities, in a fast-paced and high-volume environment. Reporting directly to the General Manager and collaborating closely with culinary leadership, the Senior Operations Manager drives service quality, team performance, labor management, and financial outcomes. This role demands strong leadership skills to guide managers, supervisors, and hourly team members while fostering a culture of accountability, engagement, and continuous improvement. The Senior Operations Manager also champions the guest-first philosophy, ensures compliance with safety and regulatory standards, and implements operational processes that elevate efficiency and overall customer satisfaction. This role plays a vital part in sustaining Levy’s reputation as an industry leader by delivering memorable, high-quality dining experiences and managing all aspects of the financial performance of the restaurant. The position is ideal for an experienced hospitality leader who thrives in dynamic environments and is committed to developing teams and exceeding business objectives.

Job Requirements

Minimum 5 years of progressive restaurant or hospitality leadership experience
proven success managing high-volume restaurant operations
strong financial acumen with experience managing labor, expenses, and operational budgets
demonstrated ability to lead, develop, and retain high-performing teams
excellent communication, organizational, and problem-solving skills
knowledge of food safety, sanitation, and regulatory compliance standards

Job Qualifications

Bachelor’s degree in hospitality management, business administration, or a related field preferred
previous leadership experience in a fast-paced, high-volume restaurant environment
proficiency in labor management and scheduling software
ability to analyze operational metrics and financial reports
strong interpersonal skills and team-building capabilities
commitment to fostering a diverse and inclusive workplace

Job Duties

Oversee daily front- and back-of-house operations to ensure consistent execution and service excellence
lead managers and team members during high-volume service periods and special events
develop and implement operational processes that improve efficiency and guest satisfaction
conduct operational walkthroughs and maintain standards for quality, cleanliness, and service
partner with culinary leadership to ensure seamless coordination between service and kitchen teams
recruit, train, coach, and develop management and hourly team members
build a high-performing culture focused on accountability, engagement, and retention
conduct performance reviews and provide ongoing feedback and development opportunities
support succession planning and leadership development initiatives
manage labor performance, staffing strategies, and scheduling to optimize productivity
analyze sales, labor, and operational metrics to drive business decisions
support budgeting, forecasting, and cost-control initiatives
identify opportunities to improve profitability while maintaining service standards
champion a guest-first culture that delivers memorable dining experiences
address and resolve escalated guest concerns with professionalism and urgency
monitor guest feedback and implement service improvements as needed
ensure compliance with company policies, health regulations, food safety standards, and liquor licensing requirements
maintain a safe and sanitary environment for guests and team members
conduct regular audits to ensure operational and regulatory compliance
oversee daily restaurant operations and service execution
monitor staffing levels and adjust labor deployment as business needs change
lead pre-shift meetings and communicate operational priorities
coach managers and team members on service and performance standards
resolve guest concerns and operational challenges
communicate key updates and business priorities to leadership teams