Senior Restaurant Manager

Inglewood, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $72,500.00 - $92,500.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

401(k)

Paid Time Off

Monthly bonuses

annual bonuses

Paid management training program

Referral program

Employee Discounts

holiday closures

financial assistance

Job Description

P.F. Chang's is a renowned casual dining restaurant chain that offers a distinctive blend of Chinese cuisine and American hospitality. With a deep commitment to quality and service, P.F. Chang's has established itself as a leader in the upscale casual dining segment, attracting guests who appreciate authentic flavors combined with a modern dining experience. The restaurant is known for its warm ambiance, innovative menu offerings, and dedication to delivering exceptional guest experiences. Employing knowledgeable and passionate team members, P.F. Chang's focuses on fostering a supportive and inclusive workplace where employees can grow professionally and contribute to the company's ongoing success.

The Senior Restaurant Manager role at P.F. Chang's is an exciting opportunity for experienced hospitality professionals seeking to lead front-of-house operations in a fast-paced and dynamic environment. This full-time salaried position offers a competitive pay range of $72,500 to $92,500 per year, based on experience. The Senior Restaurant Manager will be responsible for managing and executing all front-of-house functions according to established procedures and under the guidance of the Operating Partner. This leadership role is crucial in ensuring smooth daily operations, maintaining high standards of guest service, and upholding safety and sanitation guidelines.

The Senior Restaurant Manager will take charge of supervising and training Hospitality Team Members, developing work schedules, and holding pre-shift meetings to align staff with daily goals. Accountability and attention to detail are key, including enforcing dress code standards, managing controllable expenses, and ensuring all side work is assigned and completed efficiently. Additionally, this role requires handling guest service issues with professionalism and empathy, creating a welcoming environment for both team members and guests. Physical stamina is essential, as the position involves standing and walking for extended periods, lifting and transporting objects, and operating kitchen equipment safely.

P.F. Chang's supports its employees through comprehensive benefits including medical, dental, and vision coverage, 401(k), paid time off, and professional development opportunities such as paid management training programs. The company promotes from within and encourages referrals with incentive programs. Other perks include exclusive employee discounts, holiday closures on major holidays, and financial assistance during hardships through the Lucky Cat Fund. The Senior Restaurant Manager role is ideal for those passionate about hospitality leadership and eager to drive operational excellence while contributing to the vibrant P.F. Chang's culture.

Job Requirements

3+ years of experience in restaurant management
Must possess a valid driver's license to perform occasional duties such as providing shift coverage, meeting liquor license requirements, delivering large catering orders, making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations
Experience working in a hands-on, fast paced, high volume environment
Experience mentoring and training hourly team members
Strong communication skills with the ability to resolve conflict and provide direction to teams

Job Qualifications

Bachelor's degree preferred
3+ years of experience in restaurant management
Experience working in a hands-on, fast paced, high volume environment
Experience mentoring and training hourly team members
Strong communication skills with the ability to resolve conflict and provide direction to teams
Experience in a casual restaurant or upscale dining preferred
Experience working in a corporate restaurant chain with established processes
Understanding of managing inventory, cost of goods, and overall control of financials preferred

Job Duties

Supervises and facilitates training of all hospitality team members
Must be able to articulate clearly to team members, other members of management, and guests
Develops schedules for all hospitality team members
Holds pre-shift meetings to provide daily focus and continuous direction for staff
Holds front of house staff accountable for dress code standards
Accountable for following and executing all state safety and sanitation guidelines
Supports the execution of inventory
Manages controllable expenses for their area of responsibility
Ensure all side work is appropriately assigned and completed
Manages check-outs for all hospitality staff
Ensures a clean and safe environment for all team members and guests
Handles guest service issues professionally and with compassion
Lives the message in all aspects of the position and inspires others to do the same
Must be able to stand and walk for periods of eight to ten hours in length each shift
Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs repeatedly during a shift
At times it might be necessary to lift up to 50 lbs
Must be able to operate kitchen equipment including a wok, mixer, slicer, buffalo chopper as well as have the ability to use knives appropriately and maintain their integrity