Senior Restaurant Manager

P.F. Chang's is a renowned upscale casual dining restaurant chain celebrated for its innovative Asian cuisine, exceptional service, and vibrant atmosphere. With a rich history of delivering high-quality food and memorable dining experiences, P.F. Chang's has established itself as a leader in the restaurant industry across the United States and internationally. As a company, P.F. Chang's emphasizes a culture of inclusion, respect, and continuous growth for its team members, fostering an environment where employees can thrive and develop their careers.

P.F. Chang's is currently seeking to hire a full-time Senior Restaurant Assistant Manager or Senior Restaurant Hospitality Manager, also known as Senior FOH Manager or Restaurant Senior Manager. This important leadership position plays a crucial role in managing and executing all front-of-house operations in alignment with the company’s established procedures and the direction set by the Operating Partner. This role is fundamental in maintaining P.F. Chang's reputation by ensuring exceptional guest experiences, efficient restaurant operations, and strong team engagement.

The Senior Restaurant Manager is responsible for leading the front-of-house management team by supervising and facilitating the training of all hospitality staff, developing staff schedules, and conducting pre-shift meetings to communicate daily objectives and reinforce excellent service standards. This leadership role demands an individual who can clearly articulate expectations to the team and guests, enforce dress code and safety protocols, and manage controllable expenses within their area of responsibility. The position requires accountability for both operational tasks and fostering a supportive and safe working environment for all team members and guests.

This role involves active participation in inventory management, assignment and completion of side work duties, managing staff check-outs, and handling guest service issues with professionalism and empathy. The Senior Restaurant Manager is expected to live P.F. Chang's core message in every aspect of their job, inspiring their teams to embrace and embody the company’s values.

Candidates must be physically capable of standing and walking for extended periods, reaching, bending, balancing, and transporting up to 30 pounds repeatedly during shifts, with occasional lifting of up to 50 pounds. Hands-on experience with kitchen equipment such as woks, mixers, slicers, and buffalo choppers is also essential, along with proficient knife skills.

The pay range for this salaried position varies between $65,000 to $85,000 annually, based on the candidate's level of experience. P.F. Chang's offers an attractive benefits package including comprehensive medical, dental, and vision coverage, 401(k) retirement plans, and paid time off. The company also provides competitive pay with performance incentives like monthly and annual bonuses. Employee professional development is encouraged through paid management training programs, promoting career advancement from within the company.

Additional perks include an employee referral program offering bonuses for successfully referred team members and management hires, exclusive employee discounts, holidays such as closures on Thanksgiving and Christmas, and a supportive community through the Lucky Cat Fund providing financial assistance during hardships. P.F. Chang's fosters a purposeful work environment driven by the mission to celebrate life, family, and food, making it more than just a job but a meaningful career opportunity.

This role demands an experienced restaurant management professional with over three years in a fast-paced, high-volume, hands-on environment, possessing strong communication skills for conflict resolution and team direction. Preferred candidates will bring experience from casual or upscale dining operations, understand corporate restaurant structures and protocols, and have knowledge of managing inventory, cost of goods, and financial controls. Joining P.F. Chang's means becoming part of a passionate community dedicated to excellence and meaningful work within the restaurant industry.