Senior Restaurant Manager

Sherman Oaks, CA, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $72,500.00 - $92,500.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

performance bonuses

Employee Discounts

Job Description

P.F. Chang's is an internationally recognized casual dining restaurant chain famous for its unique Asian-inspired menu and upscale dining atmosphere. Founded in 1993, the company has grown into a global brand with numerous locations across the United States and around the world. P.F. Chang's prides itself on delivering an exceptional dining experience characterized by high-quality ingredients, innovative recipes, and excellent customer service. The restaurant emphasizes a culture of passion, collaboration, and respect, aiming to celebrate life, family, and food with every guest interaction.

The role of Senior Restaurant Manager at P.F. Chang's is a prestigious and vital position within the hospitality industry, ideal for candidates with a robust background in restaurant management and a passion for leading teams to success. This full-time, salaried position offers an annual pay range from $72,500 to $92,500, commensurate with experience. The Senior Restaurant Manager oversees all front-of-house operations, ensuring that the restaurant runs smoothly and efficiently while maintaining the highest standards of guest service. Reporting directly to the Operating Partner, this role requires a dynamic leader capable of training, motivating, and managing Hospitality Team Members to deliver an outstanding customer experience.

Senior Restaurant Managers at P.F. Chang's are entrusted with a variety of responsibilities including scheduling, staff training, inventory management, and enforcing safety and sanitation guidelines. They serve as the primary point of contact for front-of-house employees, fostering a workplace environment that encourages collaboration, accountability, and excellence. The job demands excellent communication skills, as the manager must articulate expectations clearly to both staff and guests. The manager is also responsible for maintaining a clean and safe dining environment, resolving guest issues with empathy, and ensuring day-to-day operations align with company policies and procedures.

Candidates for this role should be ready to work in a fast-paced, high-volume setting, with the physical stamina necessary to stand and walk for extended periods and handle equipment and inventory as needed. The role offers ample opportunities for professional growth through a paid management training program, promoting from within, and performance-based incentives such as monthly and annual bonuses. Additional benefits include comprehensive medical, dental, and vision insurance, a 401(k) savings plan, paid time off, employee referral bonuses, exclusive discounts, and supportive community programs like the Lucky Cat Fund for financial assistance during hardships.

Working at P.F. Chang's means being part of a dedicated, passionate team that values diversity, encourages innovation, and strives for excellence in every aspect of the guest experience. If you are a motivated individual eager to advance your career in restaurant management and thrive in a collaborative and supportive environment, this is the perfect opportunity to join the P.F. Chang's family and contribute to their ongoing legacy of celebrating life through food and hospitality.

Job Requirements

3+ years of experience in restaurant management
Must possess a valid driver’s license to perform occasional duties such as providing shift coverage, meeting liquor license requirements (depending on the state), delivering large catering orders (which may include operating a rental truck), making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations
Experience working in a hands-on, fast paced, high volume environment
Experience mentoring and training hourly team members
Strong communication skills with the ability to resolve conflict and provide direction to your teams

Job Qualifications

3+ years of experience in restaurant management
Experience working in a hands-on, fast paced, high volume environment
Experience mentoring and training hourly team members
Strong communication skills with the ability to resolve conflict and provide direction to your teams
Experience in a casual restaurant or upscale dining preferred
Experience working in a corporate restaurant chain with established processes, systems, and accustomed to corporate structure and protocols preferred
Involvement/understanding of managing inventory, cost of goods and overall control of financials preferred

Job Duties

Supervises and facilitates training of all Hospitality Team Members
Must be able to articulate clearly to Team Members, other members of Management, and our Guests
Develops schedules for all Hospitality Team members
Holds pre-shift meetings to provide daily focus and continuous direction for staff
Holds front of house staff accountable for dress code standards
Accountable for following and executing all state safety and sanitation guidelines
Supports the execution of inventory
Manages controllable expenses for their area of responsibility
Ensure all side work is appropriately assigned and completed
Manages check-outs for all Hospitality staff
Ensures a clean and safe environment for all Team Members and Guests
Handles Guest Service issues professionally and with compassion
Lives the Message in all aspects of the position and inspires others to do the same
Must be able to stand and walk for periods of eight to ten hours in length each shift
Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs repeatedly during a shift
At times it might be necessary to lift up to 50 lbs
S/he must be able to operate kitchen equipment including a wok, mixer, slicer, buffalo chopper as well as have the ability to use knives appropriately and maintain their integrity