Senior Receptionist and Switchboard

Our client is a well-established business recognized for its commitment to exceptional customer service and operational excellence. Situated in a professional office environment, the company values employee dedication, teamwork, and a strong focus on its vision, values, and mission. This firm takes pride in creating an inclusive workplace where every visitor and employee receives attentive and courteous service. The organization not only engages in business activities but also actively participates in community service events, reinforcing its corporate social responsibility values.

We are currently seeking an experienced Senior Receptionist & Switchboard Operator with proficiency in MS Office applications to join the onsite team. This role is pivotal in providing seamless communication support and ensuring a welcoming atmosphere for all visitors and callers. The Senior Receptionist & Switchboard Operator will be the primary point of contact for anyone entering the establishment, greeting guests warmly and efficiently handling phone inquiries from across the United States. This person will manage the distribution of important access credentials, such as facility access cards and visitor name badges, while also scheduling meeting rooms to support the organizational workflow.

This position requires a dynamic individual who thrives in a multifaceted role involving administrative support and interpersonal communication. Beyond basic receptionist duties, the role entails light PC support tasks and administrative functions crucial to daily office operations. The ideal candidate will demonstrate excellent organization and communication skills, the ability to multitask in a fast-paced environment, and a strong detail-oriented mindset. The individual will also be expected to build and maintain professional relationships with customers and internal teams, acting as a model employee upholding the company's core values.

The Senior Receptionist & Switchboard Operator position plays a vital role in maintaining up-to-date company phone and speed dial lists and managing loaner company cell phones, ensuring operational readiness and effective communication channels. Additionally, this role will offer assistance to the administrative team and other departments with miscellaneous tasks such as preparing envelope labels and compiling manuals.

This is an onsite position requiring physical stamina for duties such as walking, standing, bending, reaching, and lifting items up to 50 pounds occasionally. Working conditions include a typical office setting with adequate lighting, ventilation, and noise control to promote a comfortable workspace. The role demands moderate dexterity for regular use of calculators, keyboards, and basic hand tools.

If you have a strong background in switchboard operations, excellent customer service skills, and proficiency with MS Office, particularly Word and Excel, this opportunity offers a rewarding career path with a company that truly values its employees and their professional development. Join us to be part of a collaborative and service-driven team that supports a positive visitor experience and internal communication effectiveness every day.