Senior Receptionist and Switchboard

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $20.00

Work Schedule

Standard Hours

Flexible

Benefits

Medical insurance

Dental Insurance

Life insurance

Disability insurance

401k Retirement Plan

Health savings account

Flexible spending account

Tuition Assistance

Paid vacation

Paid holidays

Job Description

Ricoh is a global integrated solutions provider focused on connecting people and technology to create outstanding customer experiences and deliver innovative business solutions worldwide. As a company, Ricoh empowers digital workplaces by enabling individuals to work smarter from any location, harnessing the power of information in how it is collected, stored, managed, and shared to unlock the potential in every organization. The company emphasizes a purpose-driven, collaborative culture that values passion and commitment to excellence, aiming to inspire both customers and employees towards achieving sustainable success and a better future. Ricoh offers a dynamic work environment with a broad range... Show More

Job Requirements

High school diploma
Minimum eight years experience as receptionist in busy switchboard environment
Typing speed of 40 words per minute
Flexibility to work shift hours between 7:00 AM and 5:00 PM
Strong verbal and written communication skills
Ability to manage high volume telephones calls professionally
Basic computer and clerical skills
Good judgment and organizational abilities

Job Qualifications

High school diploma
Experience in a headquarters environment preferred
Eight plus years as a receptionist in a busy switchboard setting preferred
Typing speed of 40 words per minute
Strong verbal and written communication skills
Demonstrated customer service and relations skills
Proficient with PC and basic clerical tasks
Good organizational and judgment skills

Job Duties

Greet visitors, ask them to sign in, issue visitor badges, process and assign wireless network accounts, contact employees visitors are to see
Activate access for temporary badges for employees who forgot or lost theirs or have malfunctions
Answer and route global calls using company-wide switchboard, handle confidential calls appropriately
Prioritize calls, escalate customer service issues to proper chain of command
Maintain and update company phone and speed dial lists
Train back-up personnel and provide guidance on policies and procedures
Notify employees of inbound deliveries or direct deliveries to Mail Room
Provide light administrative support such as issuing access cards, scheduling meeting rooms, assisting with office tasks
Proactively seek out additional tasks during downtime
Follow up on loaned access cards and contact Security if not returned
Maintain neat and orderly reception area
Perform other duties as assigned by Site Manager

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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