Senior Program Manager

Benchmark is a global manufacturing company dedicated to innovation and excellence across diverse sectors such as commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. With a strong focus on career growth and employee development, Benchmark fosters a collaborative and inclusive culture where individuals can reach their full potential and make a meaningful impact. The company emphasizes a purpose-driven work environment that not only advances technology but also contributes to creating a healthier, safer, and better-connected world. Benchmark values teamwork, idea sharing, and the contributions of every employee, ensuring a supportive atmosphere that champions continuous learning and development.\n\nThe Program Manager at Benchmark plays a critical role in the execution of customer strategies for one or more customers, overseeing all products and programs from new product introduction through volume production. This full-time position is based in Tempe, Arizona, and operates on a standard Monday to Friday schedule from 8:00 AM to 5:00 PM. The role requires strong leadership to drive profitable business relationships, high customer satisfaction, and effective collaboration within customer focus teams. Ideal candidates come from a CNC manufacturing background and bring extensive program management experience, with a proven ability to manage complex customer accounts and lead teams to success.\n\nIn this role, the Program Manager serves as the primary day-to-day contact for customers, ensuring the overall health of relationships and managing resolution of issues. Responsibilities include prioritizing and monitoring customer focus team activities, executing new product introductions while adhering to standard processes, and maintaining thorough knowledge of customer products, roadmaps, and market competition. The manager is also responsible for pricing negotiations, scheduling and preparing for Executive Business Reviews and Quarterly Business Reviews, and ensuring contract compliance in areas such as payment terms, warranty coverage, and cost recovery.\n\nAdditionally, the Program Manager actively monitors and drives improvements in technical, scheduling, financial, and quality metrics, utilizing root cause analysis and problem-solving tools to address challenges. This role demands strong negotiating skills, financial acumen, and the ability to influence cross-functional teams. Leadership responsibilities include recruiting and mentoring employees, establishing measurable goals, and promoting a lean culture focused on cost reduction and process efficiency. The position requires adaptability to change, excellent communication skills, and the ability to work collaboratively across diverse teams and geographies. Travel up to 25% is expected, including domestic and international trips.\n\nAt Benchmark, your career transcends a mere job; it is an opportunity to be part of something bigger, where your work shapes a brighter future for all. The company is committed to equal opportunity employment and supports employees with disabilities through necessary accommodations. Working at Benchmark means embracing challenges, learning continuously, and contributing to extraordinary achievements in an innovative and forward-thinking environment.