Senior Product Owner, Generative AI Insurance Solutions

CNA is a leading insurance company known for its commitment to creating a workplace culture where every employee feels valued and empowered to contribute their best. With a rich history in the insurance industry, CNA has established itself as a trusted provider of property and casualty insurance solutions. The company emphasizes employee growth, innovation, and collaboration, ensuring that individual abilities are harnessed to drive overall success. CNA’s innovative approach extends to leveraging cutting-edge technologies, including generative AI, to transform business operations and enhance service delivery.

We are currently seeking an experienced Insurance Operations Senior Product Owner to join our team in a hybrid role. This position focuses on driving transformative operational initiatives through the deployment of generative AI solutions across business operations. In this role, you will act as the critical link between business stakeholders and technology delivery teams by gathering and refining AI use cases into actionable requirements. You will be responsible for developing and testing AI prompts for tools such as Microsoft 365 Copilot, Copilot Studio, and Google Gemini, ensuring solutions are reliable, reproducible, and tailored to business needs.

The ideal candidate combines deep insurance industry knowledge with expertise in emerging technologies. Familiarity with low-code and no-code platforms like Power Automate and Mendix, as well as experience with insurance platforms such as Guidewire, will provide a strong foundation for success. The position emphasizes leadership in managing operational workstreams, fostering collaboration across departments including Operations, Underwriting, and IT, and leading change management efforts for smooth adoption of new technologies.

This role offers an excellent opportunity to lead strategic initiatives aimed at improving end-to-end underwriting and operational processes. The Senior Product Owner will champion continuous improvement, leveraging Agile methodologies to align teams, identify inefficiencies, and drive innovation that enhances user experience and operational efficiency. Reporting typically to a director-level leader or above, the successful candidate will contribute to CNA’s broader strategic goals by optimizing AI-driven solutions that scale business impact.

CNA supports its employees with competitive compensation, ranging annually from $72,000 to $141,000 based on factors such as experience, skills, and certifications, and offers a comprehensive benefits package designed to support physical, financial, emotional, and social wellbeing. We are dedicated to fostering a diverse, inclusive, and accessible workplace and provide reasonable accommodations for qualified individuals with disabilities.

Joining CNA as an Insurance Operations Senior Product Owner means becoming part of a forward-thinking company that invests in its people and technology to remain at the forefront of the insurance industry. You will have the chance to influence major operational advancements, promote adoption of innovative AI tools, and collaborate with high-performing cross-functional teams committed to excellence and continuous growth.