Senior Premium Operations Manager| Raymond James Stadium

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job Description

Legends Global is a leading global company renowned for being the premier partner to the world's greatest live events, venues, and brands. With a vast network spanning 450 venues worldwide, Legends Global hosts approximately 20,000 events annually and entertains around 165 million guests. The company distinguishes itself by delivering a fully integrated suite of premium services that help its partners stay at the forefront through a white-label approach. Their expertise covers a wide range of services including feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, as well as content and booking for world-class live events and venues. Celebrated for its culture of respect, ambitious thinking, collaboration, and bold action, Legends Global is devoted to fostering an inclusive environment where every team member can be authentic, impactful, and advance their career. The company prides itself on teamwork and a winning mentality that every success is earned collectively.

The role of the Senior Premium Operations Manager at Legends Global is pivotal in overseeing and leading all premium hospitality experiences within the venues, which includes suites, clubs, and catering operations. This position is designed for a dynamic professional who excels in delivering exceptional guest service while maintaining operational efficiency and meeting financial goals across all premium areas. The Senior Premium Operations Manager will work closely with culinary, sales, warehouse, and facility teams to ensure flawless execution and a superior guest experience. Essential to this role is managing event-day operations and ensuring that all services meet the highest standards through effective leadership and coordination. This position is based on-site at Raymond James Stadium in Tampa, FL, offering a competitive salary commensurate with experience and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. The role demands strong leadership skills, exceptional organizational capabilities, financial acumen, and the ability to foster collaborative relationships with clients, staff, and various internal departments. The company is committed to equal employment opportunity and encourages diverse candidates to apply.

Job Requirements

high school diploma or equivalent
minimum of 5 years experience in hospitality or event operations
prior management experience leading teams in a premium or upscale service environment
ability to work flexible hours including nights, weekends, and holidays
strong organizational and multitasking skills
excellent verbal and written communication
physical ability to be on feet for extended periods and handle physical demands of the role
valid driver's license
ability to lift up to 50 pounds
commitment to uphold company standards and guest service excellence

Job Qualifications

bachelor's degree preferred
proven experience in premium hospitality operations management
strong leadership and team development skills
excellent interpersonal and communication abilities
financial acumen including budgeting and cost control
ability to manage multiple priorities in a fast-paced environment
proficiency with operational software and systems
customer service oriented with a commitment to excellence
problem-solving and decision-making capabilities
experience with event management and large-scale hospitality environments
ability to collaborate cross-functionally
knowledge of food and beverage operations an asset

Job Duties

oversee day-to-day and event-day operations for all premium spaces including suites, clubs, and special events
ensure seamless execution of pre-event, in-event, and post-event service standards
manage service timelines including delivery, replenishment, and breakdown processes
lead event-day command presence in premium areas, troubleshooting real-time issues and ensuring service recovery when needed
directly manage premium managers, supervisors, and frontline staff
conduct pre-event briefings and post-event recaps to drive continuous improvement
coach and develop team members, identifying high-potential talent for growth opportunities
foster a culture of accountability, communication, and elevated service standards
partner with sales teams to ensure accurate and executable event planning
maintain strong relationships with premium clients, suite holders, and VIP stakeholders
ensure all guest interactions reflect a high-end, hospitality-driven experience
handle escalated guest concerns with professionalism and urgency
manage labor and cost controls to align with budget and profitability targets
review and execute BEOs, ensuring accuracy and operational feasibility
partner with culinary and purchasing teams on menu costing and inventory planning
support post-event financial recaps, including labor analysis and variance reporting
work closely with culinary, warehouse, IT, maintenance, and concessions teams to ensure alignment
assist in implementing new systems, SOPs, and operational improvements such as POS, inventory, and ordering platforms
develop and refine SOPs for premium service, setup, and execution
identify opportunities to enhance the premium experience including carts, activations, and presentation upgrades
drive efficiencies in ordering, inventory management, and staffing models