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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid vacation
401k plan
Job Description
Legends Global is a leading global company renowned for being the premier partner to the world's greatest live events, venues, and brands. With a vast network spanning 450 venues worldwide, Legends Global hosts approximately 20,000 events annually and entertains around 165 million guests. The company distinguishes itself by delivering a fully integrated suite of premium services that help its partners stay at the forefront through a white-label approach. Their expertise covers a wide range of services including feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, as well as content and booking for world-class live events and venues.... Show More
Job Requirements
- high school diploma or equivalent
- minimum of 5 years experience in hospitality or event operations
- prior management experience leading teams in a premium or upscale service environment
- ability to work flexible hours including nights, weekends, and holidays
- strong organizational and multitasking skills
- excellent verbal and written communication
- physical ability to be on feet for extended periods and handle physical demands of the role
- valid driver's license
- ability to lift up to 50 pounds
- commitment to uphold company standards and guest service excellence
Job Qualifications
- bachelor's degree preferred
- proven experience in premium hospitality operations management
- strong leadership and team development skills
- excellent interpersonal and communication abilities
- financial acumen including budgeting and cost control
- ability to manage multiple priorities in a fast-paced environment
- proficiency with operational software and systems
- customer service oriented with a commitment to excellence
- problem-solving and decision-making capabilities
- experience with event management and large-scale hospitality environments
- ability to collaborate cross-functionally
- knowledge of food and beverage operations an asset
Job Duties
- oversee day-to-day and event-day operations for all premium spaces including suites, clubs, and special events
- ensure seamless execution of pre-event, in-event, and post-event service standards
- manage service timelines including delivery, replenishment, and breakdown processes
- lead event-day command presence in premium areas, troubleshooting real-time issues and ensuring service recovery when needed
- directly manage premium managers, supervisors, and frontline staff
- conduct pre-event briefings and post-event recaps to drive continuous improvement
- coach and develop team members, identifying high-potential talent for growth opportunities
- foster a culture of accountability, communication, and elevated service standards
- partner with sales teams to ensure accurate and executable event planning
- maintain strong relationships with premium clients, suite holders, and VIP stakeholders
- ensure all guest interactions reflect a high-end, hospitality-driven experience
- handle escalated guest concerns with professionalism and urgency
- manage labor and cost controls to align with budget and profitability targets
- review and execute BEOs, ensuring accuracy and operational feasibility
- partner with culinary and purchasing teams on menu costing and inventory planning
- support post-event financial recaps, including labor analysis and variance reporting
- work closely with culinary, warehouse, IT, maintenance, and concessions teams to ensure alignment
- assist in implementing new systems, SOPs, and operational improvements such as POS, inventory, and ordering platforms
- develop and refine SOPs for premium service, setup, and execution
- identify opportunities to enhance the premium experience including carts, activations, and presentation upgrades
- drive efficiencies in ordering, inventory management, and staffing models
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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