Senior Premium Club Manager, Truss Club at American Family Field

Delaware North Sportservice is a leading hospitality and food service company that operates premium dining and concession services at American Family Field, the iconic home of the Milwaukee Brewers. The company manages a variety of food and beverage operations, including concession outlets, suites, all-inclusive areas, and the premium J. Leinenkugel's Barrel Yard Brewery, Bar, and Restaurant. Known for their commitment to local partnerships, Delaware North integrates Milwaukee's culinary staples into their offerings to provide guests with authentic and memorable experiences. Delaware North is a family-owned business boasting over a century of history and a global presence, employing dedicated teams across sports, entertainment, hospitality, gaming, and retail industries. Their emphasis on personal and professional growth ensures employees a pathway to success and career development within diverse and dynamic environments. The company strongly values diversity and inclusion, providing equal employment opportunities without regard to race, color, religion, gender identity, national origin, or other protected characteristics.

The Senior Club Manager role at Delaware North Sportservice centers on leading the premium hospitality operations within the newly opened Truss Club at American Family Field in Milwaukee, Wisconsin. This position is specifically tailored for a hospitality-driven leader who excels in delivering world-class service through intentional leadership, operational excellence, and unwavering commitment to guest satisfaction. The ideal candidate will bring polished, hands-on experience from luxury hotels, private clubs, upscale dining, entertainment venues, or high-end sports hospitality environments. They will serve as a key operational and cultural leader, fostering an environment where guest experiences are personalized, elevated, and flawlessly executed. The role involves coaching and developing managers and frontline team members, optimizing operational workflows, managing financial goals and budgets, and ensuring strict adherence to company policies and regulatory requirements.

Offering an anticipated salary range between $89,500 and $112,700 annually, this role also includes access to an annual bonus plan based on company and individual performance or a role-based uncapped sales incentive program. In addition to competitive compensation, Delaware North provides comprehensive benefits encompassing medical, dental, and vision insurance, 401(k) with company matching, paid vacation and parental leave, tuition reimbursement, and exclusive discounts across their hotel and resort networks.

Working as a Senior Club Manager at Delaware North offers a unique opportunity to lead a culture grounded in luxury hospitality and service excellence in one of Major League Baseball's premier sports venues. Candidates who are passionate about guest experience, operational discipline, and leadership presence will thrive in this fast-paced, dynamic environment. This leadership role demands strong communication skills, financial savvy, and the ability to stay calm and solutions-focused under pressure. Availability for evenings, weekends, holidays, and major event days is required, aligning with the demanding nature of sports and entertainment hospitality. Becoming part of Delaware North means contributing to a global legacy renowned for delivering great times in great places and enjoying a rewarding career trajectory with a respected industry leader.