Senior Premium Club Manager, Truss Club at American Family Field

Delaware North Sportservice is a reputable hospitality company known for managing premium dining and concession services at iconic sports venues, including the 41,900-seat American Family Field in Milwaukee, Wisconsin, home of the Milwaukee Brewers since 1970. The company operates many outlets within the stadium such as suites, all-inclusive areas, clubs, and J. Leinenkugel's Barrel Yard Brewery, Bar, and Restaurant. Delaware North emphasizes a deep connection with local culture and cuisine, partnering with local vendors to elevate the food and beverage offerings with unique Milwaukee staples. The company represents a global legacy in hospitality with over 100 years of history and is family-owned, offering a broad spectrum of career growth opportunities across various sectors including sports, gaming, hotels, and retail. Delaware North prides itself on fostering workplace environments where employees are valued as part of a bigger family, promoting inclusivity, equal opportunity, and career development. They seek passionate professionals motivated to deliver exceptional guest experiences in dynamic, fast-paced environments.

The Senior Club Manager role at the new Truss Club located in American Family Field is a pivotal leadership position designed to oversee premium hospitality operations. This position caters to a seasoned hospitality expert with proven expertise in luxury hotels, premium dining, private clubs, upscale entertainment venues, or high-end sports hospitality environments. The Senior Club Manager will be responsible for driving operational excellence, leading and inspiring their team to deliver flawless, personalized, and memorable experiences for guests. This hands-on leadership role requires the ability to operate effectively during events and maintain high standards of service, cleanliness, and product quality. Additionally, the role involves strategic oversight including budget management, labor coordination, financial forecasting, and ensuring compliance with regulatory standards. The position offers a competitive base salary ranging from $89,500 to $112,700 annually, supplemented by an annual bonus based on company and individual performance or a sales incentive plan. Delaware North supports career advancement and employee well-being with benefits like medical, dental, and vision insurance, 401(k) with company match, paid leave, relocation assistance, and professional development reimbursements. This role demands flexibility to work nights, weekends, holidays, and major events, reflecting the vibrant nature of sports and entertainment hospitality. Delaware North fosters an inclusive work culture where leadership through presence, accountability, and passion for hospitality is paramount, ensuring the Senior Club Manager contributes significantly to the future of hospitality at American Family Field and beyond.