Senior Patient Care Coordinator

ProHealth Physicians, part of the Optum family of businesses, is a leading community-based medical group dedicated to providing exceptional healthcare services with a strong focus on professionalism, teamwork, and community well-being. As a healthcare provider deeply rooted in the communities it serves, ProHealth Physicians offers a collaborative environment that emphasizes compassionate care, patient satisfaction, and continuous growth among its employees. The organization prides itself on integrating advanced medical resources and fostering a culture where caring for patients goes hand-in-hand with supporting the professional development of its team members. At ProHealth Physicians, employees are not only contributors to the medical community's health but are also valued as vital participants in achieving the company mission of "Caring. Connecting. Growing together." This commitment shines through in every aspect of the organization, ensuring that both patients and staff experience an environment that supports excellence in healthcare delivery and workplace satisfaction.

The Administrative Lead at ProHealth Physicians plays a pivotal role in ensuring the operational excellence of the practice. Reporting directly to the Practice Manager, this role is responsible for coordinating staffing and handling daily operational workflows within the medical office. The position requires strong collaboration with practice leadership and clinicians to optimize operational efficiency, maximize clinician productivity, and enhance patient satisfaction. The Administrative Lead is instrumental in managing front office staff, overseeing patient interactions such as scheduling, payments, and check-ins, and maintaining accurate demographic data. The role involves oversight of critical administrative processes including managing the daily appointment schedule and PCI compliance. Additionally, the Administrative Lead contributes to resolving patient complaints, supports hiring and training of new staff, and participates actively in organizational initiatives and workflow improvements.

ProHealth Physicians values leadership, customer service excellence, and a commitment to continuous professional development. The role offers an hourly wage ranging from $20 to $36 depending on experience and qualifications, alongside a comprehensive benefits package that includes incentive programs, equity stock purchase, and 401k contributions. This employment opportunity is ideal for individuals passionate about healthcare administration who want to make a tangible difference in community health and thrive within a supportive and growth-oriented medical group. The position embraces diversity and inclusion and is committed to providing equitable care and a respectful work environment for all employees and patients. Joining ProHealth Physicians means becoming part of a dedicated team that truly embodies the values of caring for people while fostering professional advancement and operational success within a dynamic healthcare setting.