Senior Operations Manager | Full-Time | Regions Arena

Mobile, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,500.00 - $80,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

Job Description

Oak View Group (OVG) is a premier global leader in the premium live entertainment infrastructure and services industry. Founded in 2015, OVG has carved a distinctive niche by delivering comprehensive venue development and management solutions. The company’s platform encompasses world-class arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This positions them as a dominant player in the live entertainment ecosystem, ensuring their clients benefit from top-tier operational expertise and innovative facility services. OVG owns seven world-class venues and maintains a client roster of legendary entertainment and cultural institutions, leveraging their vast knowledge and resources to enhance audience experiences and support event success worldwide.

This job listing is for the position of Senior Operations Manager, responsible for overseeing the day-to-day operations at Regions Arena and the Saenger Theatre. This role requires an individual with independent judgment and robust leadership ability to manage, supervise, and coordinate facility services, including maintenance, changeovers, and repair of essential systems within these venues. The Senior Operations Manager is crucial in facilitating efficient event executions by providing administrative planning, supervision, and direction to operating managers and supervisors. They ensure the highest quality service programs are in place to support booking and rebooking events, maintaining operational fluidity and customer satisfaction. The role offers a competitive annual salary range of $65,500 to $80,000, reflecting the importance of the position and the qualifications required.

The Senior Operations Manager will also act as a key figure in coordinating and supervising multiple teams, including Operations Managers, Supervisors, and full-time and part-time staff at both venues. Duties extend beyond regular maintenance to include preparing bids for contracted services, overseeing emergency response and fire safety plans, and maintaining compliance with contracts. A significant part of the role is focused on fostering a positive workplace culture through training, motivation, and performance evaluation. This position demands a proactive approach to problem-solving, effective communication, and the ability to function in a fast-paced environment. Moreover, the successful candidate will manage budgets, vendor contracts, and logistical challenges such as housekeeping, labor scheduling, and supply procurement.

Oak View Group values inclusivity, innovation, and diversity, striving to build environments that resonate with diverse communities globally. They are an equal opportunity employer committed to providing equal employment opportunities without discrimination against any protected class of employees or job applicants. This commitment underscores OVG’s dedication to fostering a supportive and dynamic workplace. Team members at OVG are encouraged to bring their unique backgrounds and perspectives to the table, driving the company’s continued disruption and excellence in the sports and live entertainment industry.

Overall, this role provides an exciting opportunity for experienced operations professionals looking to engage in a vibrant, diverse, and growing company at the forefront of live entertainment infrastructure and services.

Job Requirements

High school diploma or equivalent
4-6 years of experience in facility operations supervision or comparable role
Experience with arena, convention center, or public assembly facility operations
Knowledge of set up, housekeeping, and event operations
Experience in equine footing management and maintenance
Proficiency in Microsoft Office
Knowledge of ice rink installation and ice plant maintenance
Supervisory skills and principles
Ability to work varied schedules
Self-motivated and detail-oriented
Clear communication skills
Valid driver’s license or ability to acquire
Comfortable multitasking in fast-paced environment
Familiarity with OSHA requirements
Strong interpersonal and communication skills
Ability to work independently and collaboratively
Physical capability for heavy lifting and set-up tasks

Job Qualifications

Degree in facility management or related field preferred
High school diploma (or equivalent) required
4-6 years of experience in facility operations supervision or with comparable increasing responsibility in an arena, convention center, or public assembly facility with knowledge of set up/housekeeping and/or event operations
Experience in equine footing management and maintenance
Proficiency in Microsoft Office
Some knowledge of ice rink installation experiences and ice plant maintenance
Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations
Self-motivated with excellent organizational skills and attention to details
Ability to communicate clearly and concisely
Possess valid driver’s license or have the ability to acquire
Must be comfortable multi-tasking and working in a fast-paced environment
Familiarity of OSHA requirements
Strong interpersonal skills necessary, including excellent verbal and written communication skills
Ability to work independently and as part of a team
Must be physically capable of lifting heavy objects, assembly, and orderly set-up or physical facility inventory items, including livestock arena panels, livestock bedding, sports turf, staging, seating, tables, and other driven needs

Job Duties

Assist the Director of Operations in the overall daily operation and maintenance of the Regions Arena and Saenger Theatre
Plan, manage, coordinate, and review the work plan for the Regions Arena and Saenger Theatre services and operations
Help create and review Operations schedules
Responsible for updating and approving Operations timecards
Prepare and seek bids for contracted services in the Regions Arena and Saenger Theatre
Responsible for maintaining and updating Regions Arena and Saenger Theatre emergency response and fire safety plans
Represents Operations Department in absence of AGM of Operations
Select, train, motivate and evaluate Operations Managers, Supervisors, and full-time and part-time staff
Provide and/or coordinate department staff training
Work with Managers and other department employees to correct deficiencies
Implement timely disciplinary and exiting procedures with staff (including temporary workers)
Assume management responsibility for all services and activities involved in the operations of all arena, amphitheater, and Horse Park spaces
Ensure staff are working safely and efficiently and are aware of proper safety guidelines
Responsible for execution of and compliance with Contracts
Meet with staff to identify and resolve problems
assign work activities, projects and programs
monitor workflow
review and evaluate work products, methods and procedures
Partner with Operations Managers to complete part-time housekeeping /conversion and contracted labor scheduling
Participate in the development and administration of the Operations Department budget
forecast of additional funds needed for staffing, equipment, materials and supplies
monitor and approve expenditures
implement adjustments as necessary
Administers contracts with outside vendors, including but not limited to pest control, window cleaning, and custodial vendors
Order supplies and materials for maintenance programs within budget guidelines
receive and maintain supplies
Provide excellent customer service assistance to internal and external clients
Maintain a customer-first mentality
Commutes short distances between Regions Arena and the Saenger Theatre to support operational needs at both venues as needed
Other duties as assigned by Director of Operations