Senior Operations Manager

Hurst, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Complimentary on-site parking

Complimentary colleague meals during shift

401(k) with Company Match

Discounted and complimentary hotel stays worldwide

Paid holidays

Paid vacation

Paid sick time

Tuition Reimbursement

Job Description

Hyatt Regency DFW is a premier hotel located conveniently across from Terminal C at Dallas/Fort Worth International Airport. As part of the Global Hyatt Hotels Managed portfolio, Hyatt Regency DFW offers guests a dynamic and upscale hospitality experience with its 811 guestrooms and over 92,000 square feet of event space. The hotel is recognized for its commitment to excellence, combining luxury accommodations with exceptional service to meet the needs of business travelers, vacationers, and event attendees. Hyatt is a company rooted in a belief that hospitality is a meaningful career for those who are passionate about service, making travel more human and memorable for guests from around the world.

The Senior Operations Manager at Hyatt Regency DFW plays a critical role in ensuring the high standards of both Rooms and Food and Beverage operations within this fast-paced, high-volume environment. This on-property leadership position calls for a strategic and hands-on professional who is responsible for overseeing Front Office, Housekeeping, Guest Services, Security, and multiple Food and Beverage outlets. The priority of this role is to drive operational excellence, create outstanding guest experiences, engage and develop colleagues, and uphold strong financial performance. This manager works closely with senior leaders to strategize and implement plans that enhance profitability, operational efficiency, and team success.

This leadership role demands a mix of operational skill, financial acumen, and a passion for hospitality. The Senior Operations Manager supports key business functions such as managing departmental budgets and forecasts, analyzing metrics like occupancy and revenue, and controlling payroll and inventory to meet financial objectives. They also lead talent development efforts by coaching managers and frontline colleagues, fostering a culture of accountability and continuous improvement. Engaging with guests to exceed their expectations and resolving concerns with professionalism are central to maintaining Hyatt's reputation for service excellence. The role also encourages innovation in service delivery, cleanliness, and Food and Beverage programming and promotes sustainability within hotel operations.

Hyatt values leaders with high energy, entrepreneurial spirit, strong communication skills, and a dedication to improving both operational performance and the guest experience. The Senior Operations Manager position at Hyatt Regency DFW offers a rewarding career path for individuals eager to contribute to a world-class hospitality brand, grow professionally, and be part of a team that truly cares about its people and guests. Benefits include medical, dental, and vision plans, complimentary parking and meals, 401(k) with company match, discounted hotel stays worldwide, paid holidays, vacation, sick time, tuition reimbursement, and much more, making it an attractive employment opportunity for seasoned hospitality professionals.

Job Requirements

Bachelor’s degree in hospitality management or related field preferred
Minimum 3 years of supervisory experience in hotel operations
Experience managing multiple departments such as front office housekeeping and food and beverage
Ability to analyze financial statements and operational reports
Strong leadership and team-building skills
Excellent communication and interpersonal skills
Ability to work flexible hours including weekends and holidays
Proficiency with hotel property management systems
Commitment to Hyatt’s service standards and values

Job Qualifications

3+ years of progressive leadership experience in hotel operations ideally overseeing both rooms and/or food and beverage
Proven experience in a high-volume full-service hotel environment
Strong financial acumen with the ability to analyze data and drive results
Demonstrated leadership skills with a focus on coaching and team development
Service-oriented mindset with strong interpersonal and communication skills
Highly organized with the ability to manage multiple priorities effectively
Proficiency in Microsoft Office (Word Excel)
Hospitality degree preferred
High-energy hands-on leader with an entrepreneurial spirit
Strong communicator who builds trust and collaboration across teams
Proven ability to improve operational performance and the guest experience
Passion for hospitality and developing people

Job Duties

Lead daily operations across rooms and food and beverage ensuring efficiency consistency and a high standard of guest service
Maintain and elevate service standards aligned with Hyatt’s brand and culture
Conduct regular walk-throughs to ensure compliance with cleanliness safety and operational standards
Oversee high-volume occupancy periods events and special guest requirements
Collaborate cross-functionally to ensure a seamless end-to-end guest experience
Manage departmental budgets forecasts and financial performance across rooms and food and beverage
Analyze operational metrics including occupancy revenue labor and expense controls to drive profitability
Partner with senior leadership on pricing strategies revenue optimization and promotions
Monitor payroll scheduling inventory and cost controls to meet financial goals
Support capital projects renovations and operational improvements
Train coach and develop department managers and colleagues
Foster a culture of accountability engagement and continuous improvement
Conduct performance reviews and support career development planning
Create staffing plans and schedules that balance operational needs with labor efficiency
Lead with a visible hands-on approach to inspire and motivate teams
Actively engage with guests to build relationships and enhance satisfaction
Address and resolve guest concerns with professionalism and care
Monitor feedback and implement improvements to elevate the guest experience
Drive initiatives that increase both guest and colleague satisfaction
Identify opportunities to enhance service delivery operational processes and overall efficiency
Support implementation of new concepts in rooms operations cleanliness standards and food and beverage programming
Stay informed on industry trends and introduce innovative ideas to improve the business
Promote sustainability efforts and responsible operational practices