Senior Operations Manager

LSG Sky Chefs is a globally renowned airline catering and hospitality provider, recognized for its dedication to quality and excellence. As one of the largest companies in its sector, LSG Sky Chefs specializes in delivering exceptional culinary experiences and outstanding service to airlines and passengers across North and Latin America. The company has won the prestigious "Airline Caterer of the Year in North America" award for three consecutive years from 2023 to 2025, which speaks volumes about its leadership in the industry and commitment to high standards. LSG Sky Chefs takes pride in its innovative approach and the talented workforce that powers its success, emphasizing teamwork, continuous improvement, and operational excellence. Located in Phoenix, USA, the organization is on an exciting growth trajectory and is actively seeking collaborative leaders who are passionate about making a lasting impact in their field.

The role of Senior Operations Manager at LSG Sky Chefs is a pivotal leadership position within their Phoenix operation. This is a full-time on-site role offering a competitive salary range of $98,655.80 to $128,004.17, reflecting the high level of responsibility and impact expected from the successful candidate. Senior Operations Managers will play a critical role in overseeing the company's central supply chain (CSC), ensuring peak operational performance with a keen focus on safety, quality, and customer satisfaction. The position requires an individual who can effectively lead multiple departments, manage large teams including unionized workers, and execute company strategy in a fast-paced, customer-critical environment.

In this capacity, the Senior Operations Manager is responsible for the seamless coordination of daily operations, maintaining on-time delivery of services with impeccable attention to food safety and quality standards. They will own performance metrics, control operating costs, and implement short and mid-term staffing and production plans to meet dynamic business demands. Lean manufacturing and continuous improvement principles are core aspects of this role, driving the manager to identify opportunities for efficiency gains and cost reductions. Moreover, the role includes active involvement in financial planning and budgeting processes, strengthening long-term operational capabilities through capital investment initiatives.

The person in this role will also be a key people leader, tasked with coaching and mentoring a diverse and sizable workforce. Creating a culture of accountability while fostering trust, engagement, and leadership development are essential components of their responsibilities. Ensuring adherence to industry regulations such as HACCP, global quality standards, and environmental laws is paramount, alongside advocating for a strong safety culture.

Candidates for this leadership opportunity should bring at least five years of progressive operational leadership experience in environments such as airline catering, food manufacturing, hospitality operations, or logistics. The ideal candidate possesses proven skills in multi-department management, employee relations including union environments, and operational budgeting. A bachelor’s degree or equivalent experience in the field is preferred, complemented by proficient knowledge of Microsoft Office and business systems. This role promises not only professional growth through leadership development programs but also comprehensive benefits packages including medical, dental, vision coverage starting day one, paid time off, tuition reimbursement, and more. Joining LSG Sky Chefs as a Senior Operations Manager means becoming part of a global organization that values diversity, inclusion, and continuous improvement in delivering outstanding service.