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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $82,000.00 - $109,000.00
Work Schedule
Standard Hours
Job Description
The Ritz-Carlton Denver is a prestigious luxury hotel located at 1881 Curtis Street in Denver, Colorado. As part of the globally renowned Ritz-Carlton portfolio under Marriott International, this establishment is celebrated for its exceptional standards in luxury hospitality. The hotel has earned a distinguished reputation for providing guests with unparalleled service, comfort, and memorable experiences. At The Ritz-Carlton Denver, the team is dedicated to upholding "Gold Standards," the company’s foundational values that guide service excellence, employee engagement, and guest satisfaction. The culture emphasizes creativity, thoughtfulness, and compassion, fostering an environment where employees are empowered to deliver outstanding and personalized hospitality.Show More
Job Requirements
- High school diploma or GED
- 3 years experience in event management or related area
- OR 2-year degree from accredited university
- 2 years experience in related field
- excellent communication skills
- strong leadership abilities
- ability to manage budgets
- customer-focused mindset
- ability to handle guest complaints professionally
- willing to work full time
- able to work on-site at The Ritz-Carlton Denver
Job Qualifications
- High school diploma or GED with 3 years experience in event management, food and beverage, sales and marketing, or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in related fields
- strong communication skills
- leadership and team management experience
- proficiency in budget management
- customer service orientation
- ability to work collaboratively
- problem-solving skills
- experience with vendor relations
Job Duties
- Plan and execute meetings and special events
- assist in implementation of departmental strategies
- ensure seamless turnover from sales to operations
- research and analyze new products and services
- apprise property of group impacts
- execute event management strategy
- conduct daily banquet floor walk-throughs
- develop relationships with outside vendors
- establish prices and service agreements
- create upselling opportunities
- manage controllable expenses
- create atmosphere meeting guest expectations
- set positive example for guest relations
- interact with guests for feedback
- handle guest problems and complaints
- empower employees for excellent service
- ensure employee understanding of expectations
- improve service performance
- emphasize guest satisfaction in meetings
- communicate and execute emergency procedures
- observe and provide feedback on employee behavior
- monitor progress and lead staff discussions
- implement corrective action plans
- attend pertinent meetings
- review staffing levels for operational needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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