Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
The Ritz-Carlton is a globally recognized brand within Marriott International, known for setting the standard in luxury hospitality with over 100 award-winning properties worldwide. Renowned for its exceptional commitment to guest care and comfort, The Ritz-Carlton attracts top hospitality professionals who create lifelong memories through thoughtful, compassionate, and creative service. The company prides itself on its culture that empowers employees to deliver excellence while fostering a supportive and inclusive environment. The Ritz-Carlton's dedication to diversity and non-discrimination ensures that every associate, regardless of background, finds opportunity and respect within the organization. This culture and commitment to luxury service are embodied in their Gold Standards, which include the Employee Promise, Credo, and Service Values, guiding every team member to uphold the brand's reputation as a leader in global luxury hospitality.
The Event Manager position at The Ritz-Carlton plays a crucial role in planning, coordinating, and executing meetings and special events, ensuring seamless transitions between sales and operations. This position involves implementing departmental strategies aligned with the company’s business objectives and managing the execution of all property events with a focus on quality and guest satisfaction. The role requires a professional with strong event management expertise who can balance operational efficiency with exceptional customer service, driving profitability while maintaining the highest standards of excellence.
As an Event Manager, you will be responsible for overseeing event operations and budgets, conducting thorough market research to stay competitive on pricing and services, and cultivating positive relationships with vendors to enhance the event experience. You will lead the execution of event management strategies, perform daily walk-throughs of event spaces to ensure quality and guest satisfaction, and identify opportunities to upsell services. Managing controllable expenses to meet or exceed budget goals is a key aspect of this position, highlighting the importance of financial acumen and operational insight.
Customer service is paramount, and you will work to create an atmosphere that consistently exceeds guest expectations, setting positive examples for team members and directly engaging with guests to gather feedback and resolve any concerns promptly. Empowering employees to provide outstanding service and continuously improving team performance are essential components of the role. Additionally, the Event Manager will play a vital part in human resources activities by ensuring staff are trained in safety procedures, providing performance feedback, monitoring progress, and participating in corrective action plans as needed.
Joining The Ritz-Carlton means becoming part of a team that values collaboration, creativity, and excellence. It is an opportunity to work in a prestigious environment where your contributions have a meaningful impact on the guest experience and the brand's continued success. If you are passionate about event management and luxury hospitality and want to thrive in a role that challenges you to excel while offering support and professional growth, this position is an ideal fit.
The Event Manager position at The Ritz-Carlton plays a crucial role in planning, coordinating, and executing meetings and special events, ensuring seamless transitions between sales and operations. This position involves implementing departmental strategies aligned with the company’s business objectives and managing the execution of all property events with a focus on quality and guest satisfaction. The role requires a professional with strong event management expertise who can balance operational efficiency with exceptional customer service, driving profitability while maintaining the highest standards of excellence.
As an Event Manager, you will be responsible for overseeing event operations and budgets, conducting thorough market research to stay competitive on pricing and services, and cultivating positive relationships with vendors to enhance the event experience. You will lead the execution of event management strategies, perform daily walk-throughs of event spaces to ensure quality and guest satisfaction, and identify opportunities to upsell services. Managing controllable expenses to meet or exceed budget goals is a key aspect of this position, highlighting the importance of financial acumen and operational insight.
Customer service is paramount, and you will work to create an atmosphere that consistently exceeds guest expectations, setting positive examples for team members and directly engaging with guests to gather feedback and resolve any concerns promptly. Empowering employees to provide outstanding service and continuously improving team performance are essential components of the role. Additionally, the Event Manager will play a vital part in human resources activities by ensuring staff are trained in safety procedures, providing performance feedback, monitoring progress, and participating in corrective action plans as needed.
Joining The Ritz-Carlton means becoming part of a team that values collaboration, creativity, and excellence. It is an opportunity to work in a prestigious environment where your contributions have a meaningful impact on the guest experience and the brand's continued success. If you are passionate about event management and luxury hospitality and want to thrive in a role that challenges you to excel while offering support and professional growth, this position is an ideal fit.
Job Requirements
- High school diploma or GED or 2-year degree from accredited university
- Minimum 2-3 years experience in event management, food and beverage, sales and marketing or related professional area
- Excellent communication skills
- Ability to work flexible hours including weekends
- Strong organizational and multitasking abilities
- Ability to handle guest complaints effectively
- Knowledge of safety procedures and staff training
Job Qualifications
- High school diploma or GED with 3 years experience in event management, food and beverage, sales and marketing or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience
- Strong communication and interpersonal skills
- Ability to manage budgets and financial performance
- Experience in customer service and staff training
- Knowledge of safety and emergency procedures
- Proficiency in event planning software and tools
Job Duties
- Research and analyze new products, pricing and services of competition
- Apprise property of all groups that will impact property operations
- Execute event management strategy aligned with company business strategy
- Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards
- Develop vendor relationships and establish prices and service agreements
- Create opportunities to upsell during event planning
- Manage controllable expenses to achieve or exceed budgeted goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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