Senior Medical Receptionist

ProHealth Physicians, a part of the Optum family of businesses, is a leading community-based medical group committed to sustaining the health and well-being of the community. Known for delivering exceptional care and service, ProHealth Physicians fosters a culture of teamwork supported by robust medical resources. The organization operates with a mission summarized by the tagline: Caring. Connecting. Growing together. This highlights their dedication to not only providing quality healthcare but also building meaningful relationships with patients and supporting the professional growth of their staff. With locations across Connecticut, ProHealth Physicians embraces innovation and efficiency, utilizing electronic health records (EHR) for superior patient care and administrative workflows.

Currently, ProHealth Physicians is seeking a friendly, patient-focused, and detail-oriented Medical Receptionist to join their Primary Care/Adult Medicine team. This role is essential to the patient experience, providing the first point of contact through greeting and checking in patients, scheduling appointments, handling telephone inquiries, collecting payments, and maintaining accurate demographic information. The role involves frequent use of the Electronic Health Record system following ProHealth’s policies and standard workflows to ensure a seamless healthcare experience for patients and clinicians alike.

Job responsibilities include scheduling appointments with a focus on triaging urgency, answering incoming and making outgoing calls regarding appointment requests and follow up, handling message communications with clinicians through the EHR, conducting patient check-in, monitoring reminder calls, and ensuring patient documentation like lab results are properly scanned and indexed. The position requires close handling of payment batches each shift to comply with cash control procedures and demands adherence to OSHA and ProHealth policies. This role supports smooth office operations and strives to deliver excellent service through teamwork. Regular, reliable, and predictable attendance is emphasized as crucial for success.

Located at 2560 Dixwell Ave., Suite 2B, Hamden, CT 06514, the Medical Receptionist position typically works Monday through Friday from 8:30 am to 5:00 pm EST, with potential travel to other sites for coverage as needed. The role offers competitive hourly pay ranging between $18 and $32 per hour, depending on experience, education, and other relevant factors. Employees also receive a comprehensive benefits package including paid time off, medical and dental plans, vision coverage, life and disability insurance, 401(k) savings plan, education reimbursement, employee discounts, and several voluntary benefits.

UnitedHealth Group, the parent company, advocates equality and diversity in all aspects of employment and patient care. They emphasize creating an inclusive environment where employees from all backgrounds can thrive. Their mission to help people live healthier lives is reflected in their commitment to addressing health disparities and focusing on equitable care. Working with ProHealth Physicians not only provides a role in a meaningful healthcare setting but an opportunity for professional development and long-term career growth within a supportive and inclusive organization.