Senior Manager Residences

The Ritz-Carlton at 1380 S Ocean Blvd, Pompano Beach, Florida, is an iconic luxury hospitality establishment that exemplifies high-end living and exceptional service. With more than 100 award-winning properties worldwide, The Ritz-Carlton is recognized globally as a leader in luxury hospitality. The company prides itself on delivering extraordinary guest experiences that create lifelong memories. The Ritz-Carlton Ladies and Gentlemen are known for their creativity, thoughtfulness, and compassion, embodying the essence of the brand's Gold Standards. This luxury condominium facility is located in a prime beachfront location, offering an exceptional residential experience with meticulous care toward protecting and enhancing the property’s value.

This role is for a full-time Residences Manager at The Ritz-Carlton Pompano Beach, categorized under Rooms & Guest Services Operations. This is a management-level position offering an attractive salary range of $101,000 to $140,000 annually, with eligibility for bonuses. The Residences Manager acts as the strategic business leader for all residential operations and serves as the main point of contact in the property leader’s absence. The focus is on managing luxury condominium facilities, including physical plant maintenance, ensuring that all common areas, back-of-house spaces, and shared amenities meet the highest standards of service and care. This position requires a Florida CAM (Community Association Manager) license, ensuring the ability to oversee condominium operations effectively.

The Residences Manager's primary responsibility is to develop and implement departmental strategies that align with The Ritz-Carlton’s business goals while safeguarding and enhancing the property’s investment value. This involves continuously monitoring operations to meet Owner’s expectations, improving employee satisfaction, managing financial performance, and addressing any building and service deficiencies. The manager will work closely with various teams such as Engineering, Housekeeping, and Front Desk to maintain optimal operational standards and ensure a seamless customer experience.

Further duties include conducting regular property walk-throughs, implementing preventative maintenance programs, reviewing owner engagement surveys to identify improvement areas, and creating actionable plans to enhance service delivery. The role also involves preparing budgets, managing financial performance against those budgets, and leading cost containment initiatives without compromising quality or satisfaction levels. Stakeholder engagement is crucial here, including building strong partnerships with owners and boards of directors, leading board meetings, and providing transparent communication regarding operational and financial results.

Employee leadership and team development are central to this role. The Residences Manager ensures fair and equitable treatment of employees, fosters a culture of commitment to excellent service, publicly celebrates team successes, and models the desired service behavior in interactions with Owners and Residents alike. The candidate will oversee training programs focused on property management and service quality to maintain consistently high standards.

This position represents a unique opportunity to be part of a renowned luxury brand where operational excellence, high-level guest service, and strong leadership converge. Candidates who thrive in dynamic environments and are passionate about delivering premium service and enhancing the value of luxury residential properties will find this role highly rewarding. Furthermore, joining The Ritz-Carlton means becoming part of a diverse and inclusive workplace that celebrates unique backgrounds, talents, and experiences, promoting equal opportunity and fostering a respectful and supportive culture. It is where employees are empowered to do their best work, develop their purpose, and belong to a globally recognized team devoted to excellence.