Senior Manager, Operations – LA28 Olympic & Paralympic Games

Samsung Electronics America, Inc. (SEA) is the U.S. sales and marketing subsidiary of Samsung Electronics, headquartered in Englewood Cliffs, New Jersey. Renowned as a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems, Samsung has consistently propelled innovation and economic growth in the United States for more than 40 years. With over 20,000 employees nationwide and investments exceeding $100 billion, Samsung integrates a broad portfolio of products, services, and AI technology to create smarter, sustainable, and more connected experiences that empower people to live better. Samsung Electronics America is a wholly owned subsidiary of Samsung Electronics Co., Ltd., and plays a pivotal role in adapting global technological advances to the American market while supporting corporate social responsibility initiatives across a diverse range of sectors.

This position is for an Operations Leader who will be a central figure in Samsung’s preparation team for the LA28 Olympic and Paralympic Games. This role entails crucial responsibilities that ensure Samsung’s effective presence as a key partner during the highly anticipated international sporting event. Reporting directly to the Senior Director of the Samsung LA28 Olympic Office, the Operations Leader will take charge of communication, reporting, operational excellence, and agile problem-solving to meet Samsung’s strategic objectives throughout the Olympic Games. The contract for this position extends until September 2028, emphasizing the long-term commitment required to successfully manage the complex dynamics of the Olympic partnership.

The ideal candidate will manage daily communications with multiple departments of LA28, including client services, accommodations, ticketing, showcasing, media center operations, venues, digital and out-of-home advertising, and finance. They will compile comprehensive reports and facilitate seamless coordination across these groups. A significant portion of the role involves overseeing Samsung’s accommodation management system and managing hotel inspections and operations for Olympic Partners. Additionally, the candidate will handle the Competition Ticket Portal, administrate ticket allocations, and maintain consistent communication with Samsung subsidiaries to ensure smooth operations and resolve inquiries expeditiously.

The Operations Leader will also coordinate weekly meetings and calls with Samsung headquarters in Korea and Olympic stakeholders, supporting vital research pertaining to Los Angeles’ landscape, including hotels, restaurants, traffic hubs, and event venue logistics. This research is key to optimizing Samsung’s operations during the Games. Other responsibilities include assisting with B2B contact preparations, supporting the approval processes for Olympic-related branding assets such as logos and designations, and contributing ideas to technology initiatives that enhance program development.

This role requires a sophisticated understanding of global sports marketing, Olympic marketing, hospitality management, and telecommunications. The Operations Leader must be adept at managing relationships, influencing diverse stakeholders, and demonstrating superior project management and communication skills. Proficiency in Microsoft Office applications and ticketing tools is essential, and bilingual proficiency in Korean is advantageous but not mandatory.

This position offers a competitive salary range of $175,000 to $185,000 for candidates based in California, along with comprehensive benefits including medical, dental, vision, life insurance, a 401(k) plan, paid time off, wellness incentives, and eligibility for performance-based bonuses. Samsung prides itself on fostering an inclusive culture with equal employment opportunities regardless of race, gender, age, or other protected characteristics. The company is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application process, ensuring an accessible and fair recruitment experience for all candidates.