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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $82,000.00 - $109,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Performance bonus
Employee Discounts
Career Development
Job Description
The Sheraton Denver Downtown Hotel is a prominent hospitality establishment located in the heart of Denver, Colorado. As one of the flagship properties of the Sheraton Hotels & Resorts brand under Marriott International, it offers a prestigious setting and exceptional service culture for both guests and associates alike. Sheraton Hotels & Resorts has been a global leader in the hotel industry since 1937, known for creating welcoming and engaging environments where guests feel a genuine sense of belonging. The Sheraton Denver Downtown Hotel specifically caters to a wide variety of events, from corporate conferences and meetings to social gatherings and... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in event management or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong interpersonal and communication skills
- Ability to coordinate with multiple departments and clients
- Must be able to work full-time at Sheraton Denver Downtown Hotel
- Experience in managing budgets and forecasting revenue
- Ability to resolve operational challenges
- Proficiency in handling guest complaints and feedback
- Leadership capabilities to lead meetings and recognize team contributions
- Commitment to adhering to policies and standards
- Eligible to work in the United States
Job Qualifications
- High school diploma or GED with 2 years experience in event management or related field
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with no experience required
- Strong problem-solving and communication skills
- Demonstrated ability in managing complex events
- Experience in customer service and client relationship management
- Proficient in budgeting and revenue management
- Ability to work effectively with cross-functional teams
- Leadership skills with ability to support and lead teams
- Detail-oriented with excellent organizational skills
- Knowledge of event operations and sales strategies
Job Duties
- Prepare all event documentation and coordinate with sales, property departments, and customers
- Lead pre-event and post-event meetings for assigned groups
- Identify operational challenges and develop alternative solutions
- Manage customer budgets to maximize revenue and meet needs
- Oversee customer experiences from file turnover through post-event
- Conduct pre- and post-event meetings to review group needs and feedback
- Manage group room blocks and meeting space
- Adhere to all standards, policies, and procedures
- Up-sell products and services during the event process
- Participate in customer site inspections and assist sales
- Act as liaison between field sales and customers
- Manage revenue and profitability associated with events
- Forecast group sleeping rooms and event revenue
- Review billing and payments with clients
- Interact with guests to obtain feedback
- Handle guest problems and complaints
- Maintain visible presence during event process
- Follow up with customers post-event
- Greet customers during event phase and hand-off to operations team
- Strive to improve service performance
- Set positive example for guest relations
- Review comment cards and satisfaction results
- Coordinate and communicate event details verbally and in writing
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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