Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $112,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Employee assistance program
Retirement Plan
bonus eligibility
Job Description
Marriott International's Gaylord National Resort & Convention Center, located in National Harbor, Maryland, is a premier hospitality destination known for its expansive meeting spaces, exceptional guest services, and commitment to creating memorable experiences. As part of Marriott International, Gaylord Hotels offers a unique environment where creativity, entrepreneurship, and service excellence thrive. The resort is dedicated to fostering an inclusive and diverse workplace culture that empowers employees, known as STARs, to grow professionally and personally. This establishment is highly regarded for its leadership in meetings and experiences, delivering an extraordinary atmosphere that brings people together with thoughtful and big-hearted service. With a robust portfolio of brands under Marriott International, employees at Gaylord enjoy the benefits of a supportive, people-first culture and numerous career growth opportunities, all while being part of a global hospitality leader.
The Sr. HR Manager- STAR Relations at Gaylord National Resort & Convention Center is a vital leadership role within the Human Resources department, overseeing recruitment, compensation, training, employee relations, and compliance. This full-time management position offers an annual salary ranging from $85,000 to $112,000, with eligibility for bonuses. The role demands a strategic and hands-on HR professional who will guide the HR team and collaborate closely with operations to ensure HR services exceed employee needs and drive business success. The Sr. HR Manager acts as the subject matter expert for STAR Relations, HRIS systems, and compliance, including internal and external audits. Responsibilities include directing recruitment efforts, managing employee development programs, administering benefits, maintaining employee relations, and ensuring legal and regulatory compliance. Emphasizing the company’s people-first approach, this position will facilitate communication, support leadership development, and contribute to a positive work environment where employee concerns are addressed promptly and effectively. Being part of Gaylord means joining a culture that values inclusive leadership, continuous learning, and passionate service, all of which are integral to the HR Manager's mission to maintain a high-performance, engaged workforce. This role is crucial in promoting safety, wellbeing, and career advancement, aligning with Marriott’s global standards and the brand’s distinctive heart-centered service ethos. Candidates will be supported with resources, training, and a collaborative team environment to build a rewarding career in hospitality human resources management.
The Sr. HR Manager- STAR Relations at Gaylord National Resort & Convention Center is a vital leadership role within the Human Resources department, overseeing recruitment, compensation, training, employee relations, and compliance. This full-time management position offers an annual salary ranging from $85,000 to $112,000, with eligibility for bonuses. The role demands a strategic and hands-on HR professional who will guide the HR team and collaborate closely with operations to ensure HR services exceed employee needs and drive business success. The Sr. HR Manager acts as the subject matter expert for STAR Relations, HRIS systems, and compliance, including internal and external audits. Responsibilities include directing recruitment efforts, managing employee development programs, administering benefits, maintaining employee relations, and ensuring legal and regulatory compliance. Emphasizing the company’s people-first approach, this position will facilitate communication, support leadership development, and contribute to a positive work environment where employee concerns are addressed promptly and effectively. Being part of Gaylord means joining a culture that values inclusive leadership, continuous learning, and passionate service, all of which are integral to the HR Manager's mission to maintain a high-performance, engaged workforce. This role is crucial in promoting safety, wellbeing, and career advancement, aligning with Marriott’s global standards and the brand’s distinctive heart-centered service ethos. Candidates will be supported with resources, training, and a collaborative team environment to build a rewarding career in hospitality human resources management.
Job Requirements
- high school diploma or ged
- 4 years experience in human resources management or related professional area
- or 2-year degree in human resources business administration or related major
- 2 years experience in human resources management or related professional area
- excellent organizational and multitasking skills
- strong problem-solving abilities
- effective oral and written communication skills
- ability to maintain confidentiality
- knowledge of employment laws and regulations
- proficiency with hris systems
- ability to work full time at the national harbor location
- flexibility to attend job fairs and recruitment events
Job Qualifications
- high school diploma or ged with 4 years experience in human resources or related area
- or 2-year degree in human resources or business administration with 2 years experience
- experience leading recruitment and hiring processes
- knowledge of employee benefits administration
- ability to manage employee development and training programs
- experience in employee relations and conflict resolution
- understanding of legal and compliance requirements in human resources
- proficiency with hris systems and internal audits
- strong communication and interpersonal skills
- ability to work collaboratively with multiple departments
- management and leadership experience in a human resources setting
Job Duties
- assist in interviewing and hiring human resource team members
- establish and maintain contact with external recruitment sources
- attend job fairs and document outreach efforts
- network with local organizations to source candidates
- oversee candidate identification and selection process
- provide expertise on selection procedures to property managers
- partner with vendor partners for recruitment advertising
- perform quality control on vendor sourcing and selection
- respond to unemployment claims and review accuracy
- prepare and distribute unemployment claim reports
- attend unemployment hearings
- ensure resources are available for employee benefits administration
- support departmental orientation and new hire training
- ensure cross-training of employees
- supervise and conduct employee training initiatives
- coordinate new hire orientation program
- collaborate with management on orientation processes
- maintain effective employee communication channels
- review progressive discipline documentation
- acknowledge employee concerns and refer issues to appropriate management
- partner with Loss Prevention on accident investigations
- communicate performance expectations
- ensure completeness and security of employee files
- comply with privacy and maintenance of medical records
- facilitate drug testing processes
- communicate employee handbook policies
- ensure regular communication of safety and security policies
- conduct claims reviews with Regional Claims office
- represent HR at Safety Committee
- manage Workers Compensation claims
- oversee selection and offer process with proper procedures followed
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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