Senior Manager Global Travel Operations

Deloitte Global is a leading professional services network that operates across multiple disciplines and international borders, providing strategic programs and services that unify and empower the organization. As the backbone of the Deloitte network, Deloitte Global plays a crucial role in advancing global initiatives by leveraging the skills and expertise of its diverse professionals. With a presence in numerous countries and a commitment to excellence, Deloitte Global fosters a collaborative and inclusive work culture that values individual perspectives and encourages professional growth. The organization's shared service model, including the Global CoRe team, provides essential services like Knowledge Services, Creative Services, Contact Centers, Procurement, and Strategic Insights to support Deloitte personnel worldwide, ultimately enhancing client service delivery and minimizing risks.

The role of Senior Manager Global Travel Operations at Deloitte Global is a pivotal position within the Global CoRe shared service. This full-time opportunity is based across multiple U.S. locations, including Atlanta, Charlotte, Chicago, Dallas, Grand Rapids, Hermitage, and Minneapolis. The Senior Manager is responsible for managing Deloitte U.S. Travel Agency Operations, including overseeing agent teams, technology tools, and service delivery processes. This involves coordinating the implementation of air, hotel, ground, and various travel discount programs to optimize travel services for the organization. The position demands a strategic mindset, focusing on continuous improvement through adopting new technologies and process enhancements that elevate the travel experience.

This role also entails close collaboration with key internal stakeholders from Deloitte U.S. Firms and external suppliers, ensuring seamless service integration and addressing any operational challenges. The Senior Manager is tasked with managing agency key performance indicators (KPIs) and service level agreements (SLAs), adjusting strategies as required to meet performance objectives. They provide consistent agent feedback based on monthly call monitoring sessions to maintain high-quality customer service.

An essential component of this role is partnering with the Security Team to address duty-of-care concerns, emphasizing traveler safety during business trips. Additionally, responsibilities include managing ad-hoc and daily reporting requests, ensuring data accuracy through timely uploads, and reconciling monthly travel agency invoices. The Senior Manager also leads and mentors direct reports, fostering a high-performing team environment.

Deloitte Global's culture emphasizes respect for individuality and supports a connected and inclusive atmosphere where flexibility and well-being are prioritized. Employees at Deloitte Global have access to comprehensive professional development opportunities, ranging from entry-level to senior leadership training. The organization invests in its people by offering mentorship programs, skill-building workshops, and leadership opportunities that encourage continuous career advancement and personal growth.

With a focus on operational excellence, stakeholder engagement, and employee development, the Senior Manager Global Travel Operations role offers a dynamic and rewarding career path within one of the world's most respected professional services organizations. Prospective candidates must have strong industry knowledge of travel categories and procurement, along with proficiency in global distribution systems (GDS) such as Amadeus or Sabre, and online booking tools. Analytical skills and proficiency in MS Office (Excel, PowerPoint) are necessary to succeed in this role. Experience managing travel agency operations and complex global travel programs enhances the ability to navigate this challenging position effectively.

This role requires individuals who can work independently within an unstructured environment, developing clarity and structure from ambiguous situations. The ability to navigate complex collaborative initiatives and influence stakeholders at all organizational levels is critical. Limited immigration sponsorship may be available for the right candidate, making this opportunity accessible to a broad range of professionals seeking to join Deloitte Global's innovative and supportive team.