Senior Manager Global Travel Operations

Deloitte Global is a prominent and influential entity within the Deloitte network, recognized as the powerhouse that drives global initiatives across various disciplines and borders. With professionals strategically located worldwide, Deloitte Global is committed to delivering comprehensive programs and services that unify and elevate the entire organization. The company operates as a global professional services firm providing consulting, audit, tax, and advisory services to clients in numerous industries. Deloitte's commitment to innovation, client service excellence, and continuous improvement firmly establishes it as a leader in the professional services sector.

Deloitte Global offers a collaborative and inclusive work environment where diversity of thought and experience is celebrated. Employees are encouraged to bring their unique perspectives and talents to complex business challenges, fostering growth and professional development. The organization prioritizes the well-being and career advancement of its people through flexible work arrangements, mentorship opportunities, and continuous learning programs designed to sharpen skills and leadership capabilities.

The Senior Manager, Global Travel Operations role is a critical leadership position based in various U.S. locations including Atlanta, Charlotte, Chicago, Dallas, Grand Rapids, Hermitage, and Minneapolis. This position is designed for an experienced professional with deep knowledge of travel operations, procurement, and service delivery, responsible for managing Deloitte U.S. Travel Agency operations and supporting technology and agent teams. The role demands oversight of critical travel components such as air, hotel, and ground transportation discount programs, continuous process improvement initiatives, and the enhancement of online booking tools to optimize the travel experience for Deloitte employees.

As the Senior Manager, the incumbent will assess new opportunities to elevate travel operations through the adoption of innovative technologies and refined processes. Coordination with internal stakeholders and external suppliers is essential to ensure the seamless implementation and management of travel-related programs. Furthermore, this role involves managing Agency Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), delivering agent performance feedback, and addressing duty-of-care issues in partnership with the Security Team.

The position requires strong analytical skills to handle reporting, data accuracy, and reconciliation of travel expenses. Leadership capabilities are paramount, as the Senior Manager will oversee direct reports, foster team development, and lead cross-functional collaborations at various organizational levels. The role offers limited immigration sponsorship for qualified candidates, reflecting Deloitte Global's commitment to attracting diverse talent worldwide.

Deloitte Global's culture is inclusive, supportive, and connected, emphasizing flexibility and well-being to create a rewarding workplace. Professional development is a cornerstone, with opportunities for employees to enhance their strengths through on-the-job experiences and structured programs. This Senior Manager role presents a unique opportunity to lead and innovate within a complex, high-touch global travel environment, contributing directly to Deloitte's operational excellence and organizational success.