Senior Manager Executive Housekeeper - Excalibur

MGM Resorts International is a renowned global hospitality and entertainment company that operates some of the most iconic resorts and casinos across the United States and internationally. Known for delivering world-class experiences, MGM Resorts combines luxury, innovation, and outstanding customer service to create memorable moments for millions of guests annually. The company stands as a leader in the hospitality and gaming industry, consistently pushing the boundaries to innovate and enhance guest satisfaction through cutting-edge facilities, entertainment, and exceptional service standards. Headquartered in Las Vegas, Nevada, MGM Resorts champions inclusivity, diversity, and a dynamic work culture, which fosters a stimulating and enjoyable work environment for its employees. With a strong commitment to employee growth and community involvement, MGM Resorts is a preferred employer within the hospitality sector.

The Senior Manager Executive Housekeeper role at MGM Resorts International is a critical leadership position within the housekeeping department, located in Las Vegas, Nevada. This role is designed for a highly motivated, experienced professional who thrives in managing large teams and directing department operations to align with MGM Resorts’ prestigious brand standards. Serving as the driving force behind the guest service excellence in housekeeping, the Senior Manager Executive Housekeeper is responsible for managing all housekeeping operations, ensuring cleanliness, safety, and overall maintenance of guest rooms and public areas in the resorts. This role involves developing, implementing, and monitoring service standards that guarantee a superior guest experience in a highly competitive hospitality environment.

Key responsibilities include leading and supervising a diverse team of housekeeping staff, coaching and mentoring leaders within the team, scheduling, training, and performance management. The Senior Manager must also strategize practical solutions to optimize guest satisfaction, enhance operational efficiency, and maintain the highest levels of productivity. This role requires an individual capable of performing under pressure, managing multiple priorities, and communicating effectively across various departments to deliver seamless service.

Moreover, the Senior Manager Executive Housekeeper collaborates closely with other hotel leadership to develop new policies, adopt innovative technologies, and refine processes that support guest services and operational goals. The leadership duties extend to representing the department in the absence of the Director of Housekeeping or Environmental Services (EVS), demonstrating a significant level of responsibility and influence within the organization.

The ideal candidate possesses a Bachelor’s degree or equivalent experience, with over two years of prior leadership experience in a comparable hotel or hospitality environment. Age and experience criteria ensure that the candidate has both the maturity and professional expertise required for the role. MGM Resorts offers competitive benefits, including wellness incentives, employee discounts, and comprehensive health and income protection plans, emphasizing their commitment to the well-being and career growth of their employees.

This full-time position offers a unique opportunity to be part of an enthusiastic team dedicated to creating unmatched guest experiences in one the most vibrant entertainment capitals of the world. With access to professional development programs and a culture that values mutual respect, diversity, and excellence, the Senior Manager Executive Housekeeper at MGM Resorts International is positioned to make a substantial impact on the operational success and guest satisfaction of the hospitality giant.