
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
income protection
Professional Development
Job Description
MGM Resorts International is a leading global hospitality and entertainment company headquartered in Las Vegas, Nevada. Known for its iconic resorts and casinos, MGM Resorts offers a vibrant and dynamic work environment where innovation, diversity, and guest service excellence come together to create unforgettable experiences. The company operates a portfolio of destination resorts featuring world-class gaming, entertainment, dining, and hospitality services, attracting millions of visitors annually from around the globe. MGM Resorts is committed to fostering employee growth and engagement, ensuring that each team member feels valued and empowered to contribute to the company’s success. As part of its commitment to being an employer of choice, MGM Resorts promotes a diverse and inclusive workplace, recognizing that the unique talents and perspectives of its workforce are key drivers of its continued industry leadership.
The Senior Manager Executive Housekeeper role at MGM Resorts International represents a critical leadership position within the company’s housekeeping department. This role is designed for experienced hospitality professionals who are passionate about upholding world-class service standards while driving operational excellence and team performance. The Senior Manager Executive Housekeeper provides strategic direction and leadership to the housekeeping team, overseeing all aspects of departmental operations including scheduling, training, quality control, and guest satisfaction initiatives. This position ensures that the housekeeping department consistently meets and exceeds the high standards of cleanliness and service expected at MGM Resorts properties.
In addition to managing daily operational goals, the Senior Manager Executive Housekeeper plays a key role in workforce development and labor relations, leading multiple levels of housekeeping leaders and aligning efforts with company policies and collective bargaining agreements. The role requires a proactive approach to problem-solving, the ability to coach and mentor staff, and a keen understanding of evolving hospitality trends and technologies. By fostering a work environment that promotes teamwork, mutual respect, and individual recognition, the Senior Manager Executive Housekeeper helps cultivate a motivated workforce dedicated to delivering exceptional guest experiences.
This position typically requires a minimum of two years of relevant experience in hotel management and leadership, along with a bachelor’s degree or equivalent practical experience. MGM Resorts offers a competitive salary and a comprehensive benefits package designed to support employees’ physical, mental, and financial well-being. If you are ready to join one of the most exciting companies in the hospitality industry and lead a passionate team committed to excellence, the Senior Manager Executive Housekeeper role at MGM Resorts is an excellent opportunity to advance your career and make a significant impact.
The Senior Manager Executive Housekeeper role at MGM Resorts International represents a critical leadership position within the company’s housekeeping department. This role is designed for experienced hospitality professionals who are passionate about upholding world-class service standards while driving operational excellence and team performance. The Senior Manager Executive Housekeeper provides strategic direction and leadership to the housekeeping team, overseeing all aspects of departmental operations including scheduling, training, quality control, and guest satisfaction initiatives. This position ensures that the housekeeping department consistently meets and exceeds the high standards of cleanliness and service expected at MGM Resorts properties.
In addition to managing daily operational goals, the Senior Manager Executive Housekeeper plays a key role in workforce development and labor relations, leading multiple levels of housekeeping leaders and aligning efforts with company policies and collective bargaining agreements. The role requires a proactive approach to problem-solving, the ability to coach and mentor staff, and a keen understanding of evolving hospitality trends and technologies. By fostering a work environment that promotes teamwork, mutual respect, and individual recognition, the Senior Manager Executive Housekeeper helps cultivate a motivated workforce dedicated to delivering exceptional guest experiences.
This position typically requires a minimum of two years of relevant experience in hotel management and leadership, along with a bachelor’s degree or equivalent practical experience. MGM Resorts offers a competitive salary and a comprehensive benefits package designed to support employees’ physical, mental, and financial well-being. If you are ready to join one of the most exciting companies in the hospitality industry and lead a passionate team committed to excellence, the Senior Manager Executive Housekeeper role at MGM Resorts is an excellent opportunity to advance your career and make a significant impact.
Job Requirements
- Minimum of 21 years of age
- bachelor's degree or equivalent experience required
- at least 2 years of relevant leadership experience in a hotel environment
Job Qualifications
- Bachelor's degree or equivalent experience
- minimum 2 years of prior relevant experience in hotel employee management
- strong leadership and coaching skills
- ability to strategize and solve guest experience issues
- experience with policy implementation
- commitment to diversity and inclusion
Job Duties
- Manage the department's guest service standards and initiatives
- oversee productivity standards and coach leadership team to optimize performance
- strategize solutions for guest experience issues
- provide input on new products, services, standards, technology, and processes
- assume responsibilities of Director Housekeeping/EVS during their absence
- lead leaders in implementing policies and operating procedures
- maintain a work environment promoting teamwork, performance feedback, and employee satisfaction
- lead improvement initiatives to enhance department performance
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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