Senior Manager-Events

Denver, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

wellness programs

Job Description

Westin Hotels & Resorts, a part of Marriott International, is a globally recognized hospitality brand committed to wellness and exceptional guest experiences. Known for its dedication to empowering guests to regain control and enhance their well-being, Westin emphasizes a healthy, balanced lifestyle both for its guests and associates. The brand is celebrated for its innovative programming designed to promote wellness through immersive experiences and thoughtful amenities. With a rich heritage within the Marriott International family, Westin benefits from a vast global network and a shared commitment to excellence and innovation in hospitality. Westin offers a welcoming, inclusive environment where diversity is celebrated, and every associate is encouraged to thrive as their best self. The company is proud to be an equal opportunity employer, valuing unique backgrounds, talents, and experiences while fostering a work culture rooted in respect and opportunity.

The Event Manager position at Westin Hotels & Resorts plays a critical role in ensuring the seamless execution of complex property events from inception to completion. This full-time role demands a dynamic individual capable of managing event documentation, coordinating across sales, property departments, and clients to maintain high service standards throughout all event phases. The Event Manager is responsible for the smooth turnover between sales and operations teams, guaranteeing an exceptional guest and client experience during each interaction. A key aspect of the role is identifying opportunities to maximize revenue through strategic up-selling and offering tailored enhancements to elevate the event experience. The position also supports the Director of Event Management or Director of Event Planning and Operations by acting on their behalf when required, serving as the primary onsite contact post-event turnover.

In this role, the Event Manager leads pre-event and post-event meetings, solves operational challenges by collaborating effectively with property staff and clients, and manages customer budgets carefully to ensure profitability while meeting client needs. The Event Manager oversees group room blocks and meeting spaces and adheres strictly to organizational policies and standards. Interaction with guests remains paramount, including active solicitation of feedback on service quality, problem resolution, and continual efforts to improve service delivery. The role requires proactive communication, both verbal and written, ensuring all event details are clearly understood by internal teams and clients alike.

Westin seeks a passionate, optimistic individual who demonstrates a strong commitment to their own well-being and that of guests and colleagues. The ideal candidate embraces an active lifestyle and values continuous personal and professional growth. This position offers a rewarding opportunity to be part of a vibrant, global hospitality team dedicated to creating outstanding experiences and promoting wellness within the hospitality environment. With competitive compensation reflective of experience and market standards, as well as comprehensive employee benefits, the Event Manager role at Westin is ideal for motivated professionals ready to seize the chance to contribute to a leading wellness brand in the hospitality industry.

Job Requirements

High school diploma or GED
2 years experience in event management or related professional area or 2-year degree from accredited university in related field
Strong problem-solving skills
Excellent communication skills
Ability to manage budgets
Ability to work flexible hours including evenings and weekends
Ability to handle multiple tasks in fast-paced environment
Availability to travel if required

Job Qualifications

High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
2 years experience in event management or related professional area preferred but not required with appropriate degree
Strong problem-solving and organizational skills
Excellent communication and interpersonal skills
Ability to manage budgets and forecast revenue
Proven experience in customer service and client relations
Ability to work independently and as part of a team
Familiarity with hospitality industry standards and event operations
Proficiency with event management software and tools

Job Duties

Prepare all event documentation
Coordinate with sales, property departments, and customers to ensure high-level service
Lead pre-event and post-event meetings for assigned groups
Identify operational challenges and develop alternative solutions
Manage customer budgets to maximize revenue
Oversee customer experiences from file turnover through post-event phase
Manage group room blocks and meeting space
Adhere to all standards, policies, and procedures
Up-sell products and services throughout the event process
Participate in customer site inspections and assist with sales
Act as liaison between field sales and customer throughout event process
Manage revenue and profitability associated with events
Forecast group sleeping rooms and event revenue
Review billing and payments with clients
Interact with guests to obtain feedback and handle complaints
Make presence known to customer during entire event process
Follow up with customer post-event
Coordinate and communicate event details internally and externally