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Senior Manager, Employee Engagement and Recognition
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $112,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Paid Time Off
employee recognition programs
Internal communications tools
Career development opportunities
Job Description
Gaylord Pacific Resort & Convention Center, located in Chula Vista, California, and part of the Marriott International portfolio, is a renowned hospitality establishment celebrated for its exceptional meeting spaces and guest experiences. As a key player in the hospitality industry, Gaylord Hotels distinguish themselves by creating extraordinary environments that foster connection and creativity. With a strong leadership focus in meetings and events, Gaylord offers not just service but a unique experience that brings people together. The hotel prides itself on its team, known as STARs, who are characterized by their creativity, entrepreneurial spirit, and commitment to delivering big-hearted hospitality. This... Show More
Job Requirements
- 4-year bachelor’s degree in Communications or related major
- 2 years experience in human resources, management operations, or related professional area
- or 2-year degree in Communications or related major
- 4 years experience in human resources, management operations, or related professional area
Job Qualifications
- strong leadership and management skills
- excellent written and verbal communication abilities
- proficiency in event planning and production
- experience in budget management and expense auditing
- ability to develop creative internal communications
- familiarity with communication tools including email, intranet, and printed materials
- capability to lead and motivate a team
- knowledge of human resources practices
- skill in creating engaging presentations and video content
- problem-solving and strategic planning skills
Job Duties
- establishes the production of all hotel-wide communications relayed to employees through email templates, memos, fliers, posters/signage, intranet and communication stations
- monitors the daily activities and performance of the Employee Communications team
- prepares internal messages on behalf of property senior leadership including memos, recognition letters, invitations, and presentations for events such as leader's outings, STAR rallies, and Leadership Team meetings
- analyzes service issues and identifies trends
- reviews and audits expenses
- plans and apportions work amongst employees with clear direction on the techniques to be used
- audits departmental recognition and communication tools to ensure alignment with key cultural messages
- plans and controls the budget
- appraises employee productivity and efficiency for the purpose of recommending promotions or other changes in status
- updates communication tools and methods based on research and industry trends
- creates hotel publications requiring research, interviews, photography, writing, formatting, design, printing and distribution
- develops in-depth PowerPoint presentations incorporating music, video and photos and scripts, directs and produces videos to be featured at events
- facilitates the development of creative solutions to overcome obstacles and monitors implementation to continually improve guest satisfaction results
- advises leaders and employees on departmental and hotel-wide communication issues
- interviews, selects and trains employees
- directs the work of employees
- sets and adjusts employee's rates of pay and hours of work
- handles employee complaints and executes disciplinary action as needed
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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