Senior Manager-Banquets

Renaissance Atlanta Waverly Hotel & Convention Center, located in Atlanta, Georgia, is part of the renowned Renaissance Hotels brand under Marriott International. Renaissance Hotels are known for their commitment to providing guests with unique experiences that reflect the local culture and spirit of the neighborhoods they serve. The hotel features a sophisticated setting ideal for business travelers and leisure visitors alike, offering modern amenities and exceptional service standards. As a part of Marriott International, Renaissance Atlanta Waverly embodies a culture of inclusivity, diversity, and equal opportunity, fostering an environment where associates can thrive and develop their careers. With a rich blend of culture, talent, and experiences, the hotel is dedicated to delivering memorable moments to its guests, promoting a sense of adventure and discovery in every stay.

The role available at Renaissance Atlanta Waverly Hotel & Convention Center is for a full-time Banquet Manager position within the event management category. This management role offers an annual salary range of $74,000 to $99,000 and includes bonus eligibility, reflecting the importance of the position in contributing to the success of the hotel's banquet operations and overall guest satisfaction. The Banquet Manager is responsible for directing and motivating a team while personally ensuring high-quality service that meets or exceeds set requirements and standards. This position requires a highly organized and proactive individual who can monitor and control financial and administrative responsibilities, including asset protection. Communication skills are paramount, as the manager must provide clear and concise instructions and information to all stakeholders involved in event execution.

A key part of the Banquet Manager's role is identifying training opportunities for the team and planning strategies to achieve departmental goals. This involves managing banquet operations with attention to detail in supply needs and adherence to laws applicable to events. The manager must understand the critical impact of banquet operations on event success, ensuring all activities are customer satisfaction-focused while complying with established standards, policies, and sanitation requirements. Inventory management and equipment maintenance fall under the scope of this role, alongside control of liquor costs through the diligent use of banquet beverage records.

The Banquet Manager also handles staff scheduling to align with forecasted needs and service standards, aiming to maximize profits while fostering lasting relationships with client groups to promote business retention and growth. Leading banquet teams involves setting performance goals, delegating tasks for improvement, conducting regular department meetings, and broadening knowledge in food and wine pairings and current event trends. Acting as a liaison between banquet and kitchen staff is essential, as is taking an active leadership role during event service shifts.

Exceptional customer service is at the heart of the position. The Banquet Manager sets a positive example for guest relations and actively interacts with guests to gather feedback and address any complaints or issues promptly. Empowering employees to provide excellent service while ensuring they understand expectations is crucial to maintaining high service standards. Continuous performance improvement, focusing on guest satisfaction, is emphasized through regular departmental meetings and review of guest feedback.

From a human resources perspective, the Banquet Manager must communicate and enforce emergency and safety procedures, observe and provide feedback on employee service behaviors, lead regular staff discussions, and participate in the development and implementation of corrective action plans. Attendance and active participation in relevant meetings ensure ongoing alignment with hotel policies and goals.

Overall, this role at Renaissance Atlanta Waverly Hotel & Convention Center offers a dynamic and rewarding opportunity for an experienced event or banquet professional dedicated to delivering exceptional service, fostering team growth, and contributing to the hotel’s mission of creating inspiring guest experiences.