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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $74,000.00 - $99,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligible
Employee Discounts
Career Development
Job Description
Renaissance Atlanta Waverly Hotel & Convention Center, located in Atlanta, Georgia, is part of the renowned Renaissance Hotels brand under Marriott International. Renaissance Hotels are known for their commitment to providing guests with unique experiences that reflect the local culture and spirit of the neighborhoods they serve. The hotel features a sophisticated setting ideal for business travelers and leisure visitors alike, offering modern amenities and exceptional service standards. As a part of Marriott International, Renaissance Atlanta Waverly embodies a culture of inclusivity, diversity, and equal opportunity, fostering an environment where associates can thrive and develop their careers. With a rich... Show More
Job Requirements
- high school diploma or ged
- 3 years experience in event management food and beverage or related professional area
- or 2-year degree from accredited university in hotel and restaurant management hospitality business administration or related major
- 1 year experience in event management food and beverage sales and marketing or related professional area
- strong communication skills
- ability to manage financial and administrative responsibilities
- leadership skills
- ability to interact with guests and staff
- knowledge of safety and emergency procedures
- ability to train and motivate staff
- availability to work full time and on site
Job Qualifications
- high school diploma or ged with 3 years experience in event management food and beverage or related area
- or 2-year degree from accredited university in hotel and restaurant management hospitality business administration or related major with 1 year experience in event management food and beverage sales and marketing or related area
- knowledge of banquet operations and event laws
- strong leadership and team management skills
- excellent communication and interpersonal skills
- ability to manage financial responsibilities and inventory
- customer service orientation
- experience in scheduling and staff management
- problem solving and conflict resolution skills
- ability to plan and execute training programs
- understanding of food and wine pairings and current event trends
Job Duties
- projects supply needs for the department such as china glass silver buffet presentations props
- maintains and applies knowledge of all laws as they relate to an event
- manages banquet operations to maximize customer satisfaction
- adheres to and reinforces all standards policies and procedures
- ensures established sanitation levels are maintained
- manages departmental inventories and maintains equipment
- uses banquet beverage records to control liquor costs and manage banquet beverage inventory
- schedules banquet service staff to forecast and service standards while maximizing profits
- develops lasting relationships with groups to retain business and increase growth
- sets goals and delegates tasks to improve departmental performance
- conducts monthly department meetings with the banquet team
- applies knowledge of food and wine pairings and event trends
- acts as a liaison to the kitchen staff
- leads shifts and participates in servicing events as needed
- sets a positive example for guest relations
- interacts with guests to obtain feedback on product quality and service
- responds to and handles guest problems and complaints
- empowers employees to provide excellent customer service
- ensures employees understand expectations and parameters
- strives to improve service performance
- emphasizes guest satisfaction during departmental meetings and continuous improvement
- reviews comment cards and guest satisfaction results with employees
- communicates and executes emergency procedures and ensures staff safety training
- observes service behaviors and provides feedback
- monitors progress and leads staff discussions
- participates in corrective action plans
- reviews meeting planner survey results and implements improvements
- attends and participates in pertinent meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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