Senior Living Front Desk Concierge (Brookhaven, Ga) Part-time
Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
Orchard is a well-established senior living community dedicated to providing a warm, welcoming, and supportive environment for its residents, their families, and visitors. The community is known for upholding its core values embodied in the acronym FAMILY - First Impressions, Accountability and Integrity, Meaningful Moments, Information and Communication, Learning and Leading, and a Yes "we can" attitude. These values guide the everyday operations and interactions within the community, creating a positive, family-like atmosphere. Orchard aims to deliver an excellent experience through personalized care, outstanding customer service, and a strong sense of community connections. The environment is supportive and professional, with a commitment to continuous education, safety, and respect for residents and staff alike.
The Concierge at Orchard plays a vital role as the first point of contact for all visitors, residents, and staff. This position reports directly to the Community Coordinator and is part of the Resident Relations department. As a non-exempt, hourly role, the Concierge must demonstrate outstanding communication and organizational skills, coupled with a friendly and cheerful demeanor to create an authentic and inviting experience. The role involves leading, training, and supervising the front desk First Impressions team, ensuring that all interactions reflect the community's values and best practices.
The Concierge coordinates with the leadership team on visitor and family requests, manages the front desk schedule, and is responsible for onboarding and ongoing customer service training for hospitality staff. The role requires proficiency in Microsoft Office and database management and involves a variety of administrative tasks, including answering phone calls, managing appointment calendars, processing mail and deliveries, and maintaining a neat and organized front desk area. Additionally, the Concierge leads key processes such as resident orientation, guest meal accounting, and satisfaction survey management, contributing directly to continuous improvement within the community.
Applicants must meet various health and safety requirements, including background checks, TB testing, CPR certification, and fire safety training. Professionalism in appearance and adherence to community policies, including confidentiality and the No Cell Phone policy, are mandatory. The physical demands of the role include lifting, standing, walking, and other typical activities associated with front desk responsibilities. Mental requirements involve critical thinking, communication, and multitasking skills to effectively support residents and staff.
In summary, the Concierge at Orchard Senior Living is a crucial team member responsible for creating positive first impressions and fostering meaningful relationships. This role blends administrative duties, customer service excellence, leadership, and community involvement to enhance the resident experience and uphold the Orchard standard of care.
The Concierge at Orchard plays a vital role as the first point of contact for all visitors, residents, and staff. This position reports directly to the Community Coordinator and is part of the Resident Relations department. As a non-exempt, hourly role, the Concierge must demonstrate outstanding communication and organizational skills, coupled with a friendly and cheerful demeanor to create an authentic and inviting experience. The role involves leading, training, and supervising the front desk First Impressions team, ensuring that all interactions reflect the community's values and best practices.
The Concierge coordinates with the leadership team on visitor and family requests, manages the front desk schedule, and is responsible for onboarding and ongoing customer service training for hospitality staff. The role requires proficiency in Microsoft Office and database management and involves a variety of administrative tasks, including answering phone calls, managing appointment calendars, processing mail and deliveries, and maintaining a neat and organized front desk area. Additionally, the Concierge leads key processes such as resident orientation, guest meal accounting, and satisfaction survey management, contributing directly to continuous improvement within the community.
Applicants must meet various health and safety requirements, including background checks, TB testing, CPR certification, and fire safety training. Professionalism in appearance and adherence to community policies, including confidentiality and the No Cell Phone policy, are mandatory. The physical demands of the role include lifting, standing, walking, and other typical activities associated with front desk responsibilities. Mental requirements involve critical thinking, communication, and multitasking skills to effectively support residents and staff.
In summary, the Concierge at Orchard Senior Living is a crucial team member responsible for creating positive first impressions and fostering meaningful relationships. This role blends administrative duties, customer service excellence, leadership, and community involvement to enhance the resident experience and uphold the Orchard standard of care.
Job Requirements
- Must be 21 years of age or older
- high school diploma or GED required
- proven customer service experience and skills
- must successfully clear a background check, TB skin test or x-ray, and health screening
- current CPR certification
- must have a valid driver’s license
- current certificate of training for successful completion of the five (5) hour initial fire safety training provided by the Rules and Regulations of the Georgia Safety Fire Commissioner
Job Qualifications
- Must be 21 years of age or older
- high school diploma or GED required
- proven customer service experience and skills
- current CPR certification
- must have a valid driver’s license
- current certificate of training for successful completion of the five (5) hour initial fire safety training provided by the Rules and Regulations of the Georgia Safety Fire Commissioner
- proficiency in Microsoft Office and computer skills
- strong communication and organizational skills
- ability to handle multiple priorities
- good judgment, problem solving and decision-making skills
- ability to work independently without direct supervision
Job Duties
- Serves visitors by greeting, welcoming, directing, and announcing them appropriately
- manages schedule for front desk team, ensuring the position is covered during scheduled hours
- demonstrates proficiency in responding to inquiries
- answers, screens, and forwards any incoming phone calls in a professional manner
- maintains security by following procedures and controlling access
- keeps office areas neat and stocked
- serves as a liaison between all departments
- assists in employee onboarding as necessary
- completes administrative tasks accurately and in a timely manner
- demonstrates proficiency in Microsoft Office and database input
- receives and sorts daily mail and deliveries
- updates appointment calendars and schedules meetings and appointments
- performs clerical duties such as filing, photocopying, collating, and faxing
- provides a warm, welcoming and friendly atmosphere for residents, family, visitors and staff
- creates and implements monthly front desk customer service training
- coordinates with Sales Care Counselor to review phone inquiry and walk in tour training
- maintains record of attendees, topics, and date of each training
- participates in inquiry handling training provided by Sales Care Counselor
- leads creation and implementation of Guest Meal process and accounting
- coordinates with the Business Director
- leads New Resident Orientation process
- ensures every leadership team member meets new resident on the day after move-in
- produces, distributes, receives, and interprets Resident and Staff Satisfaction surveys
- shares results with Executive Director and leadership team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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