Senior Human Resources Manager

Gaylord Hotels, a distinguished portfolio of Marriott International, stands out as a premier leader in hospitality, known for its unique positioning in meetings and experiences. Located in Nashville, Tennessee, Gaylord Hotels offers an extraordinary environment where creativity and dedication meet to deliver exceptional service. The company prides itself on fostering a culture where associates, known as STARs, are valued for their diverse backgrounds, talents, and experiences. This commitment to inclusivity and equal opportunity ensures that all employees feel welcomed, supported, and empowered to grow in their careers. Known for going beyond the traditional hotel experience, Gaylord Hotels provides its STARs with endless career opportunities, comprehensive benefits, and a supportive workplace culture designed to bring people together in meaningful ways.

The Sr. HR Manager - STAR Relations at Gaylord Hotels holds a vital leadership role within the Human Resources department. This full-time management position is based at the Nashville property located at 2800 Opryland Drive and offers an annual salary range of $79,000 to $101,000, with eligibility for bonuses. The individual in this role will oversee and coordinate many of the day-to-day activities within the HR office, including recruitment, total compensation, training and development, labor relations, and performance management. A significant focus of this role is to deliver HR services that not only meet but exceed the needs of employees while aligning with business goals to drive success.

In addition to hands-on operational leadership, the Sr. HR Manager serves as the subject matter expert on STAR Relations, HRIS systems, internal processes, compliance requirements, and audit procedures. This role demands a deep understanding of HR policies and practices to ensure full compliance with applicable laws and regulations. Moreover, the Sr. HR Manager acts as a mentor and guide to junior HR team members, providing support, training, and direction to enhance overall departmental performance.

Key responsibilities include managing recruitment and hiring activities by establishing external recruiting contacts, attending job fairs, networking with local organizations, and partnering with vendors to attract a diverse candidate pool. The manager also administers employee benefits education, works closely with unemployment service providers, and ensures the department has the necessary resources for effective benefit administration.

Employee development and training are critical aspects of this role, with the Sr. HR Manager supporting new hire orientation, ongoing training programs, cross-training initiatives, and collaborating with leadership to ensure employees receive adequate job-related education. Maintaining positive employee relations is another priority, including facilitating effective communication channels, administering progressive discipline procedures, and working closely with property management and loss prevention teams to address employee concerns and safety.

Compliance and legal aspects are diligently managed by ensuring employment records are properly maintained and audited, overseeing drug testing protocols as applicable, and ensuring company policies and safety regulations are consistently communicated. The manager is also responsible for managing workers' compensation claims and coordinating with regional claims offices to monitor claims and costs.

Joining Gaylord Hotels means being part of a dynamic global team committed to making each associate’s experience meaningful. The company offers more than just employment; it provides a platform for employees to grow, belong, and become their best selves while delivering exceptional guest experiences in a vibrant and supportive environment.