Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
wellness incentive programs
Company discounts on hotels, food, beverage, retail, and entertainment
Partner discounts on travel, electronics, online shopping
free meals in employee dining room
Free parking on and off shift
health benefits
Income protection benefits
Professional development programs
volunteer opportunities
Job Description
MGM Resorts International is a globally recognized hospitality and entertainment company headquartered in Las Vegas, Nevada. Known for its luxurious casinos, world-class hotels, and unforgettable live shows, MGM Resorts provides an unmatched experience for guests from around the world. The company operates some of the most iconic properties on the Las Vegas Strip and other locations, consistently delivering upscale accommodations, fine dining, and premier entertainment options. MGM Resorts is not only a leader in the hospitality industry but also a pioneer in creating vibrant environments where hospitality meets excitement, culture, and premium entertainment. Their commitment to innovation, exceptional guest experiences, and employee development makes them a top employer in the sector.
The role of Senior Hotel Operations Manager at MGM Resorts International is a pivotal leadership position responsible for directing and managing the Front Desk operations of the hotel property. This role ensures alignment with the MGM brand's high standards and plays a crucial part in delivering excellent service and operational efficiency. The Senior Hotel Operations Manager leads the Front Desk team by implementing strategic initiatives in coordination with senior leadership while managing labor and financial performance effectively. This position requires a seasoned professional capable of coaching and developing employees, overseeing operational policies and procedures, and enhancing guest satisfaction through impeccable service delivery. By consistently driving operational excellence and maintaining MGM's service standards, the Senior Hotel Operations Manager directly contributes to the company's reputation and financial success. This full-time role demands strong leadership, strategic thinking, and hands-on management skills to navigate the dynamic hospitality environment and ensure seamless front desk operations that leave lasting impressions on guests.
The role of Senior Hotel Operations Manager at MGM Resorts International is a pivotal leadership position responsible for directing and managing the Front Desk operations of the hotel property. This role ensures alignment with the MGM brand's high standards and plays a crucial part in delivering excellent service and operational efficiency. The Senior Hotel Operations Manager leads the Front Desk team by implementing strategic initiatives in coordination with senior leadership while managing labor and financial performance effectively. This position requires a seasoned professional capable of coaching and developing employees, overseeing operational policies and procedures, and enhancing guest satisfaction through impeccable service delivery. By consistently driving operational excellence and maintaining MGM's service standards, the Senior Hotel Operations Manager directly contributes to the company's reputation and financial success. This full-time role demands strong leadership, strategic thinking, and hands-on management skills to navigate the dynamic hospitality environment and ensure seamless front desk operations that leave lasting impressions on guests.
Job Requirements
- Minimum 21 years of age
- Ability to work varied shifts including weekends and holidays
- Two or more years of relevant experience in hotel management and employee supervision
- Technical knowledge and experience with Opera or LMS for CCLV
- Strong leadership skills
- Excellent communication skills
- Commitment to exceptional guest service
- Ability to manage labor and financial performance effectively
Job Qualifications
- Minimum 21 years of age
- Ability to work varied shifts including weekends and holidays
- Two or more years of prior relevant experience managing employees in a hotel environment
- Prior experience in hotel management
- Technical knowledge and experience with Opera or Learning Management System for CCLV
- Strong leadership and communication skills
- Customer service focused
- Problem-solving abilities
- Proficiency in hotel operational software
Job Duties
- Work closely with VP and Director of Hotel Operations to implement strategic initiatives for hotel operations
- Lead implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for the front desk operations team
- Responsible for employee engagement through coaching, training, rewards and development
- Provide leadership and direction to maintain and improve guest experience within front desk operations aligned with MGM service standards
- Interview, select, train, supervise, counsel and coach hotel operations staff for efficient department operation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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