Senior Hotel Operations Manager - W Las Vegas

MGM Resorts International, headquartered in Las Vegas, Nevada, stands as a premier global hospitality and entertainment company renowned for its commitment to creating unforgettable experiences. As a leading name in the industry, MGM Resorts operates a diverse portfolio of resort destinations including hotels, casinos, dining, retail, and entertainment venues that continue to captivate millions of guests worldwide. With a legacy built on innovation, luxury, and world-class service, MGM Resorts is dedicated to delivering a dynamic and vibrant atmosphere where excitement and exceptional guest service converge.

The Senior Hotel Operations Manager role at MGM Resorts International offers an exciting opportunity to lead and influence the operations of the Front Desk team at one of the most iconic hospitality properties. This position is vital in maintaining the company’s esteemed service standards and ensuring the highest levels of guest satisfaction. The successful candidate will helm the hotel management team in driving operational excellence and financial performance by managing labor, optimizing workflows, and executing strategic initiatives crafted by the Hotel Strategy Center of Excellence (CoE).

In this leadership position, the Senior Hotel Operations Manager is charged with implementing policies, training programs, and operating procedures tailored to the front desk's unique operational challenges. The role requires close collaboration with the Vice President and Director of Hotel Operations to translate high-level strategies into day-to-day actions that elevate the guest experience. This includes recruiting, training, and mentoring staff to foster a culture of accountability and engagement. The manager is a pivotal figure in coaching employees, recognizing performance, and cultivating professional development within the front desk team.

Candidates must bring at least two years of relevant management experience in similar hotel environments, exhibit technical proficiency with property management systems such as Opera or LMS for the Cosmopolitan of Las Vegas, and demonstrate the ability to work flexible shifts including weekends and holidays. MGM Resorts values candidates who thrive in a fast-paced, diverse setting and who possess a passion for delivering exceptional hospitality experiences.

This full-time position promises a rewarding career path with a competitive salary aligned with industry standards and a comprehensive benefits package. MGM Resorts not only supports the professional growth of its employees through development and networking opportunities but also promotes their well-being through wellness incentives, health and income protection, and generous discounts across the company’s offerings. With free employee dining and parking, the role provides a supportive and engaging workplace designed to enhance work-life balance.

Joining MGM Resorts as a Senior Hotel Operations Manager means becoming part of a world-class team committed to excellence, innovation, and guest satisfaction. This role is perfect for dynamic leaders eager to steer operations toward achieving strategic goals while making every guest interaction memorable. If you are passionate about hospitality leadership and ready to contribute to an iconic brand, this opportunity will enable you to thrive in the heart of Las Vegas’ vibrant entertainment scene.