Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional Development
Job Description
MGM Resorts International, headquartered in Las Vegas, Nevada, is a world-renowned global hospitality and entertainment company known for its commitment to delivering exceptional guest experiences. As one of the largest and most prestigious resort operators, MGM Resorts encompasses a portfolio of iconic hotel brands, casinos, entertainment venues, and nightlife destinations. The company's dedication to innovation and excellence has established it as a leader in the hospitality industry, attracting millions of visitors annually from around the world. MGM Resorts values diversity, creativity, and collaboration, making it a vibrant and dynamic place to work for individuals passionate about the entertainment and hospitality sectors.
Within this esteemed company, the role of Senior Hotel Operations Manager at Sky Suites Aria presents a unique opportunity to drive operational excellence in one of the most luxurious and high-profile properties within the MGM portfolio. The Sky Suites at Aria Hotel are synonymous with elegance and bespoke guest service, catering to discerning travelers who expect nothing short of extraordinary experiences. The Senior Hotel Operations Manager will be instrumental in leading the Front Desk operations team, ensuring alignment with MGM Resorts' elevated service standards and brand expectations. This leadership position is crucial in overseeing day-to-day hotel operations with a focus on achieving strategic objectives, optimizing labor management, and maximizing overall performance.
This full-time position demands a seasoned professional with a strategic mindset and strong leadership capabilities to ensure all activities support MGM Resorts' mission of providing impactful and memorable guest experiences. The Senior Hotel Operations Manager will collaborate closely with executive leaders including the VP and Director of Hotel Operations to translate strategic initiatives into operational success. They will be responsible for implementing policies, training programs, schedules, and operational procedures designed to enhance the effectiveness and efficiency of guest services. A passion for employee engagement is key, as the manager will use coaching, development programs, and recognition strategies to build a motivated and high-performing front desk team.
With a commitment to customer satisfaction and superior service quality, this role demands extensive knowledge of hotel management systems such as Opera or the Lodging Management System (LMS) utilized within the Las Vegas casino and hotel market. Furthermore, the Senior Hotel Operations Manager must be adaptable to varied work schedules, including weekends and holidays, demonstrating flexibility and dedication to the hospitality industry’s demanding environment. This position is not only a managerial role but also a critical contributor to MGM Resorts' reputation for excellence by ensuring guests consistently receive an unparalleled experience from check-in to check-out. Joining MGM Resorts International in this capacity means becoming part of a team that influences the future of luxury hospitality through innovation, service excellence, and operational leadership.
Within this esteemed company, the role of Senior Hotel Operations Manager at Sky Suites Aria presents a unique opportunity to drive operational excellence in one of the most luxurious and high-profile properties within the MGM portfolio. The Sky Suites at Aria Hotel are synonymous with elegance and bespoke guest service, catering to discerning travelers who expect nothing short of extraordinary experiences. The Senior Hotel Operations Manager will be instrumental in leading the Front Desk operations team, ensuring alignment with MGM Resorts' elevated service standards and brand expectations. This leadership position is crucial in overseeing day-to-day hotel operations with a focus on achieving strategic objectives, optimizing labor management, and maximizing overall performance.
This full-time position demands a seasoned professional with a strategic mindset and strong leadership capabilities to ensure all activities support MGM Resorts' mission of providing impactful and memorable guest experiences. The Senior Hotel Operations Manager will collaborate closely with executive leaders including the VP and Director of Hotel Operations to translate strategic initiatives into operational success. They will be responsible for implementing policies, training programs, schedules, and operational procedures designed to enhance the effectiveness and efficiency of guest services. A passion for employee engagement is key, as the manager will use coaching, development programs, and recognition strategies to build a motivated and high-performing front desk team.
With a commitment to customer satisfaction and superior service quality, this role demands extensive knowledge of hotel management systems such as Opera or the Lodging Management System (LMS) utilized within the Las Vegas casino and hotel market. Furthermore, the Senior Hotel Operations Manager must be adaptable to varied work schedules, including weekends and holidays, demonstrating flexibility and dedication to the hospitality industry’s demanding environment. This position is not only a managerial role but also a critical contributor to MGM Resorts' reputation for excellence by ensuring guests consistently receive an unparalleled experience from check-in to check-out. Joining MGM Resorts International in this capacity means becoming part of a team that influences the future of luxury hospitality through innovation, service excellence, and operational leadership.
Job Requirements
- Must be a minimum of 21 years of age
- 2 plus years of prior relevant experience required
- Technical knowledge and experience with Opera or LMS for CCLV required
- Ability to work varied shifts, including weekends and holidays required
Job Qualifications
- Minimum of 2 years of prior relevant experience
- Technical knowledge and experience with Opera or LMS for CCLV
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work varied shifts including weekends and holidays
Job Duties
- Work closely with VP and Director of Hotel Ops to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations
- Lead the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
- Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
- Interviews, selects, trains, supervises, counsels and coaches hotel operations staff for the efficient operation of the department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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