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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional Development
Job Description
MGM Resorts International, headquartered in Las Vegas, Nevada, is a world-renowned global hospitality and entertainment company known for its commitment to delivering exceptional guest experiences. As one of the largest and most prestigious resort operators, MGM Resorts encompasses a portfolio of iconic hotel brands, casinos, entertainment venues, and nightlife destinations. The company's dedication to innovation and excellence has established it as a leader in the hospitality industry, attracting millions of visitors annually from around the world. MGM Resorts values diversity, creativity, and collaboration, making it a vibrant and dynamic place to work for individuals passionate about the entertainment and hospitality... Show More
Job Requirements
- Must be a minimum of 21 years of age
- 2 plus years of prior relevant experience required
- Technical knowledge and experience with Opera or LMS for CCLV required
- Ability to work varied shifts, including weekends and holidays required
Job Qualifications
- Minimum of 2 years of prior relevant experience
- Technical knowledge and experience with Opera or LMS for CCLV
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work varied shifts including weekends and holidays
Job Duties
- Work closely with VP and Director of Hotel Ops to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations
- Lead the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
- Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
- Interviews, selects, trains, supervises, counsels and coaches hotel operations staff for the efficient operation of the department
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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