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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Flexible working hours
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company renowned for its innovative approach within the hotel industry. Founded as a dominant player across premier U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has successfully expanded its global footprint into Europe, Latin America, and the Caribbean. With an extensive and diverse portfolio of properties valued at over $20 billion and generating more than $5 billion in cumulative revenues, Highgate exemplifies excellence in hospitality management. The company’s expertise spans all facets of the hospitality property lifecycle, including development, planning, recapitalization, and disposition.... Show More
Job Requirements
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication with all levels of employees and guests
- Ability to listen, understand, and clarify concerns
- Multitask and prioritize to meet deadlines
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance and comply with hotel standards
- Maintain high standards of personal appearance and grooming
- Comply with company standards and regulations for safe and efficient operations
- Maximize productivity efforts and identify problem areas
- Effectively handle problems including anticipating and solving them
- Understand and evaluate complex information from various sources
- Ability to exert up to 20 pounds of force occasionally and up to 10 pounds frequently
- Willingness to work long hours when needed
- Ability to maintain effective interpersonal relationships
Job Qualifications
- At least 6 years of progressive experience in a hotel or related field
- Or a 4-year college degree with 4 to 5 years of related experience
- Or a 2-year college degree with 5 to 6 years of related experience
- Strong leadership skills
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize departmental functions
- Proven ability to coach, counsel, and discipline management staff
- Knowledge of hotel operations and financial controls
- Experience in employee training and development
- Familiarity with hotel safety, sanitation, and liquor laws
- Proficient in budget and forecast processes
- Capability to handle guest complaints effectively
- Ability to maintain high standards of personal appearance and conduct
Job Duties
- Provide operational oversight of the Rooms and Food & Beverage Divisions
- Tour operating departments daily making adjustments as needed
- Conduct weekly staff meetings and training sessions
- Meet financial review dates and corporate programs timely
- Hold monthly financial reviews with department managers and supervisors
- Ensure budgeted productivity and accounting compliance
- Develop managers through competency and corporate training programs
- Participate in M.O.D. coverage as scheduled
- Maintain contact and monitor management trainees
- Adhere to company policies and train new managers
- Assist in budget processes
- Ensure service standard training
- Create positive team environment focusing on guest service
- Inspect rooms regularly with housekeeping and engineering
- Process invoices daily
- Ensure timely submission of financial documents to corporate office
- Ensure cleanliness and maintenance of property
- Maintain attentive, friendly, and efficient employee interactions
- Forecast financial position monthly and conduct reforecasts
- Conduct management interviews and hiring procedures
- Perform department manager performance appraisals
- Motivate, coach, counsel, and discipline management staff
- Perform duties as requested by senior executives
- Ensure fair and equitable treatment of employees
- Meet clients and assist in sales efforts
- Greet guests during peak times
- Ensure security and monthly safe audits
- Complete corporate training and certifications
- Conduct scheduled meetings
- Respond to guest complaints promptly
- Assist in budget and forecast creation and monitor performance
- Monitor industry trends and maintain competitiveness
- Communicate operating issues to executive team
- Coordinate loss prevention in F&B department
- Prepare and submit reports timely
- Organize and conduct department meetings
- Monitor service and product quality
- Cooperate in menu planning
- Ensure timely F&B purchases
- Oversee employee cafeteria operations
- Ensure compliance with liquor laws and health regulations
- Ensure departmental SOP compliance
- Train department heads on SOPs and job tasks
- Attend and conduct training sessions
- Conduct departmental and hotel meetings
- Ensure overall guest satisfaction
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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