Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Flexible work schedule
Employee assistance program
Job Description
Ricoh is a global technology and services company that specializes in document management solutions, IT services, and workplace productivity enhancements. Renowned for its innovation and customer-centric approach, Ricoh serves a diverse array of industries, delivering tailored solutions to optimize their business processes and improve operational efficiency. As a well-established leader in the managed services sector, Ricoh's commitment to excellence is reflected in its comprehensive support system and dedication to fostering strong client partnerships.
This Senior Area Customer Service Coordinator, Hospitality position at Ricoh plays a critical role in supporting the seamless daily operations and client service delivery across managed services accounts within a designated operational area. Reporting directly to the Field Manager, this role requires a dynamic professional proficient in managing multiple responsibilities ranging from customer support in external client facilities to internal operational assistance. The coordinator is expected to adapt swiftly to various industry environments and support different locations as needed, including coverage for absences, training sessions, and implementation projects.
The role focuses on maintaining Ricoh's high standards of client relationship management by effectively representing the client's office culture to the public. This includes welcoming and managing visitors, coordinating conference room scheduling, making travel arrangements, and assisting with group company events. Additionally, the coordinator is involved in clerical duties such as reception, mail handling, and shipping processes, ensuring smooth and efficient workplace operations.
Attention to detail and service excellence are paramount, as the Senior Area Customer Service Coordinator must facilitate vendor procurement, oversee facility management support, and ensure compliance with safety and service standards. Regular inspections of site procedures and contracted services are part of the job to enhance operational integrity and customer satisfaction. The ability to perform under variable conditions, including occasional site relocations and flexible scheduling, highlights the flexible nature of this role. Ultimately, this position demands exceptional organizational skills, communication proficiency, and a proactive approach to problem-solving, all to uphold Ricoh's reputation as a leader in customer service excellence within the hospitality domain.
This Senior Area Customer Service Coordinator, Hospitality position at Ricoh plays a critical role in supporting the seamless daily operations and client service delivery across managed services accounts within a designated operational area. Reporting directly to the Field Manager, this role requires a dynamic professional proficient in managing multiple responsibilities ranging from customer support in external client facilities to internal operational assistance. The coordinator is expected to adapt swiftly to various industry environments and support different locations as needed, including coverage for absences, training sessions, and implementation projects.
The role focuses on maintaining Ricoh's high standards of client relationship management by effectively representing the client's office culture to the public. This includes welcoming and managing visitors, coordinating conference room scheduling, making travel arrangements, and assisting with group company events. Additionally, the coordinator is involved in clerical duties such as reception, mail handling, and shipping processes, ensuring smooth and efficient workplace operations.
Attention to detail and service excellence are paramount, as the Senior Area Customer Service Coordinator must facilitate vendor procurement, oversee facility management support, and ensure compliance with safety and service standards. Regular inspections of site procedures and contracted services are part of the job to enhance operational integrity and customer satisfaction. The ability to perform under variable conditions, including occasional site relocations and flexible scheduling, highlights the flexible nature of this role. Ultimately, this position demands exceptional organizational skills, communication proficiency, and a proactive approach to problem-solving, all to uphold Ricoh's reputation as a leader in customer service excellence within the hospitality domain.
Job Requirements
- Requires high school diploma or equivalent
- Requires 1-3 years of experience in the field or in a related area
- Experience working in headquarters environment preferred
- Exceptional organizational and coordination capabilities
- Strong professionalism and integrity in all interactions
- Excellent verbal and written communication skills
- Proven ability to deliver outstanding customer service
- Proficient in Microsoft Office Suite and general PC applications
- Effective problem-solving and critical thinking skills
- Skilled in operating audio-visual equipment
- Ability to work independently with minimal supervision
Job Qualifications
- High school diploma or equivalent
- 1-3 years of experience in the field or related area
- Experience working in a headquarters environment preferred
- Exceptional organizational and coordination capabilities
- Strong professionalism and integrity in all interactions
- Excellent verbal and written communication skills
- Proven ability to deliver outstanding customer service
- Proficient in Microsoft Office Suite and general PC applications
- Effective problem-solving and critical thinking skills
- Skilled in operating audio-visual equipment
- Ability to work independently with minimal supervision
Job Duties
- Greet visitors and guests, validate against guest lists, provide badge, parking validation as necessary
- Serve as company concierge for guests, clients, and staff, providing tours of facilities and recommendations
- Coordinate catering for meetings with support staff and caterers
- Maintain and update company phone and speed dial lists
- Schedule meeting rooms and ensure necessary supplies and set-up prior to meetings
- Assist with audio visual equipment for meetings
- Provide backup clerical support for Executive Assistants
- Assist with departmental and non-client business activities as appropriate
- Vendor procurement and coordination for special projects
- Assist in daily management of facilities and support Executive Level client facing staff
- Routinely inspect Site Procedures Guide for accuracy and compliance
- Be knowledgeable of all contracted services within assigned customer accounts
- Perform daily visual inspection of site services and compliance to safety
- Provide feedback on site experience to improve customer experience
- Stand in for absences or vacations of onsite resources and site leadership
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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