Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $31.00
Work Schedule
Flexible
Benefits
Healthcare coverage
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Paid parental leave
Professional growth time
Continuing Education Stipends
Wellness perks
Weekly bonus potential
Job Description
Origin is a pioneering healthcare company dedicated to transforming women's healthcare by elevating the standard of care and making it more accessible and affordable. As a fast-growing startup, Origin has successfully partnered with insurance companies to become in-network for over 50 million people nationwide, thereby breaking down barriers to care. The company's innovative approach focuses on pelvic floor and whole-body physical therapy services, aiming to impact the lives of millions of women in the near future. With a strong vision and commitment to patient-centered care, Origin provides a supportive environment where employees can thrive while contributing meaningfully to a vital... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in customer service or administrative support roles
- Strong communication skills
- Ability to multitask and manage time effectively
- Detail-oriented approach to work
- Ability to handle sensitive information confidentially
- Comfortable working in a fast-paced environment
Job Qualifications
- Excellent verbal, written, and interpersonal skills
- Proven experience delivering high-touch customer service
- Professional phone presence, comfortable speaking with various patients and team members
- High attention to detail and follow-through on tasks
- Ability to think critically, understand nuance, and problem-solve on the fly to de-escalate situations
- Technology proficiency and a comfort level multitasking with multiple technology platforms
- Comfort working in a fast-paced startup environment
- Ability to maintain the confidentiality of sensitive information
Job Duties
- Supporting patient questions, requests, and general communication via phone and email
- Completing daily and weekly administrative tasks
- Welcoming, checking-in, checking-out and scheduling patients for follow-up visits
- Taking payments
- Scheduling patients (via phone, from waitlist, in collaboration with our Patient Services team)
- Schedule verifications (checking for duplicates)
- Insurance verifications
- Addressing or escalating patient concerns
- Collaborating with other departments and teams at Origin via Slack and email
- Managing and ordering inventory (clinic supplies, retail, etc)
- Reporting on clinic stats (# of openings, waitlist status, etc) at end of shift and weekly
- Other tasks as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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