Senior Healthcare Growth Operations Manager

HelloFresh is a global food solutions group and the world’s leading meal kit company, active in 18 countries across three continents. Founded with the mission to change the way people eat forever, HelloFresh offers high-quality food and recipes for different meal occasions, cultivating a community that values delicious, healthy, and sustainable meal options. Over the past decade, HelloFresh has expanded its portfolio to include brands such as Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz, delivering innovative meal solutions that meet the evolving tastes and needs of its customers around the world. Committed to diversity, inclusion, and sustainability, HelloFresh operates with a collaborative culture, attracting top talent who are passionate about food, community, and innovation.

The Senior Healthcare Growth Operations Manager role is a hybrid position based at HelloFresh's Headquarters in New York City, specifically within the Factor_ brand, which is a leader in the health-focused, fully prepared meal space. Factor_ stands at the forefront of the "Food as Medicine" movement, shaping the future of healthcare nutrition by delivering meals that provide better health outcomes. This role is pivotal in managing and growing healthcare partnerships that include health plans, hospital systems, community-based organizations, and clinical researchers. Beyond simply delivering meals, this role ensures that Factor_ meets the unique clinical and operational requirements of healthcare providers to support patient health effectively.

In this role, the Senior Healthcare Growth Operations Manager serves as the primary point of contact for healthcare partners, ensuring that all inquiries and requests are addressed with detailed, solution-oriented responses. The position requires close coordination with internal teams such as Product, Supply Chain, and Nutrition to guarantee a seamless experience for patients and partners. The manager will own the operational truth by monitoring, tracking, and reporting on key performance indicators and business metrics, ensuring data integrity and translating complex data into clear, actionable insights for internal stakeholders and external partners.

Additionally, the role supports the successful launch of new healthcare partners by managing the checklist of launch activities, including setting up user accounts and ensuring referral workflows are correctly mapped. This function requires a proactive approach to identify and resolve operational bottlenecks before they affect the partner experience, ensuring a high-touch service mindset that drives satisfaction and results.

The ideal candidate is a healthcare-fluent collaborator, comfortable navigating the specific needs of health plans and providers and translating clinical requirements into practical operational solutions. Strong communication skills are essential, as the manager must distill complex data nuances for executive leadership while fostering alignment across cross-functional teams. The role demands a data-driven, detail-oriented professional with a "trust but verify" mindset who enjoys digging into the numbers to ensure accuracy and build stakeholder confidence.

Required qualifications include at least six years of experience in account management, partner operations, or healthcare services, with a background in management consulting, healthcare startups, or payor organizations. A foundational understanding of the healthcare industry and HIPAA regulations is essential, along with advanced proficiency in Excel and Google Suite tools. Exceptional written and verbal communication skills and a BA/BS degree are also required.

HelloFresh offers a competitive pay range for this role between $147,000 and $170,000 USD per year, along with a comprehensive benefits package. Employees enjoy a 401k plan with immediate company match vesting, generous paid time off including sabbaticals and up to 16 weeks of parental leave, and comprehensive health and wellness benefits effective from the first day of employment with options available at no monthly cost. Additional benefits include tuition reimbursement for continuing education after two years of service, substantial discounts on HelloFresh meal plan subscriptions, and access to seven different Employee Resource Groups fostering inclusivity and support across diverse communities. The company values a dynamic, inclusive, and collaborative work environment that thrives on disrupting the traditional food supply chain while advancing its mission to change the way people eat globally.