Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401(k) with employer match
Paid Time Off
Holiday pay
Employee assistance program
Employee Discount Program
Job Description
MainStay Suites Denver is part of the well-established Choice Hotels extended stay brand, offering comfortable and accommodating lodging options for travelers seeking longer stays. The hotel is managed by Gulf Coast Hotel Management, Inc., a dynamic and evolving employer known for fostering a supportive and friendly work environment. Gulf Coast Hotel Management focuses not only on providing guests with excellent hospitality experiences but also on creating rewarding career opportunities for its team members. By joining this team, associates become part of a company that truly cares about employee growth, development, and well-being.
The Senior Guest Services Representative role at MainStay Suites Denver is a vital leadership position within the front desk operations. This role is responsible for overseeing daily front desk functions including efficient check-ins and check-outs, maintaining high service standards, and ensuring guest satisfaction. The Senior Guest Services Representative serves as a key mentor and resource for other front desk associates, helping to guide and develop their skills. In addition to daily operational management, this individual acts as a back-up to the Hotel General Manager, providing leadership and decision-making support as needed.
An ideal candidate for this position will possess the ability to multitask effectively, prioritize responsibilities, and operate gracefully in a fast-paced, high-pressure environment. Strong communication skills and leadership qualities are essential, as well as a commitment to honesty and integrity in all interactions. This role requires a dedicated individual who can contribute positively to team morale and guest experiences, embodying the values of Gulf Coast Hotel Management and Choice Hotels. The position offers opportunities for advancement within a company that values its Associates and promotes from within. Employment is typically full-time, with a competitive compensation package that reflects the responsibilities and expectations of the role, coupled with a robust benefits program designed to support employee health, financial security, and work-life balance.
The Senior Guest Services Representative role at MainStay Suites Denver is a vital leadership position within the front desk operations. This role is responsible for overseeing daily front desk functions including efficient check-ins and check-outs, maintaining high service standards, and ensuring guest satisfaction. The Senior Guest Services Representative serves as a key mentor and resource for other front desk associates, helping to guide and develop their skills. In addition to daily operational management, this individual acts as a back-up to the Hotel General Manager, providing leadership and decision-making support as needed.
An ideal candidate for this position will possess the ability to multitask effectively, prioritize responsibilities, and operate gracefully in a fast-paced, high-pressure environment. Strong communication skills and leadership qualities are essential, as well as a commitment to honesty and integrity in all interactions. This role requires a dedicated individual who can contribute positively to team morale and guest experiences, embodying the values of Gulf Coast Hotel Management and Choice Hotels. The position offers opportunities for advancement within a company that values its Associates and promotes from within. Employment is typically full-time, with a competitive compensation package that reflects the responsibilities and expectations of the role, coupled with a robust benefits program designed to support employee health, financial security, and work-life balance.
Job Requirements
- high school diploma or equivalent
- minimum two years of front desk experience in the hospitality industry
- strong leadership and communication skills
- ability to multitask and prioritize effectively
- knowledge of hotel property management systems
- availability to work flexible shifts including weekends and holidays
- honest and dependable
Job Qualifications
- high school diploma or equivalent
- previous experience in hotel front desk operations
- strong leadership skills
- excellent communication and interpersonal abilities
- ability to multitask and work under pressure
- familiarity with hotel management software
- customer service orientation
Job Duties
- oversee daily front desk operations
- ensure smooth and efficient check-ins and check-outs
- provide outstanding customer service to guests
- mentor and support front desk associates
- act as back-up to the Hotel General Manager
- handle multi-tasking and prioritize tasks in a fast-paced environment
- maintain honesty and integrity in all duties
Job Criteria
Experience
Expert Level (7+ years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
