Senior Group Services Coordinator

Gaylord Hotels, a distinguished portfolio within Marriott International, stands as a leader in the hospitality industry, renowned for delivering exceptional meetings, experiences, and accommodations. The brand is built on a foundation of creativity, entrepreneurial spirit, and dedicated service, embodied by its team members known as STARs. These associates are committed to providing thoughtful, big-hearted service to guests, ensuring each stay is memorable and unique. Marriott International takes pride in fostering an inclusive environment where diversity is celebrated and all employees are valued, reflecting a rich blend of culture and talent. The company is an equal opportunity employer dedicated to non-discrimination and supports qualified applicants with diverse backgrounds, including those with criminal histories, in line with applicable laws. Located at 1000 H St, Chula Vista, California, Gaylord Hotels offers a vibrant workplace culture that encourages professional growth and career advancement within a global hospitality leader. This full-time, non-management position is an excellent opportunity for candidates seeking to build a career in the hospitality and reservations sector with a competitive hourly pay of $29.75.

The Reservations job entails managing a wide range of guest interactions to ensure seamless booking experiences. Responsibilities include processing reservation requests, changes, and cancellations through various channels such as phone, fax, or mail. The role involves identifying guest needs, advising on suitable room types, and confirming availability and rates. Guests receive clear explanations regarding guarantee policies, special rates, and cancellation terms, with special requests meticulously documented and accommodated. This position requires answering inquiries about property facilities, services, and room accommodations, always applying effective sales techniques to maximize revenue. Communication regarding VIP reservations is a critical duty, requiring accuracy and discretion. The role also oversees group reservations, managing room blocks, billing accounts, and coordination with other departments to ensure efficiency and accuracy. Maintaining professional standards in personal appearance and confidentiality is expected, alongside delivering exceptional guest service by anticipating needs and assisting individuals with disabilities. The position includes physical tasks like moving light objects and demands adherence to company policies and quality assurance standards. As a key player in the reservation process, the employee supports team goals, maintains positive relationships, and embraces opportunities for additional duties as required, making this position vital to the overall guest experience and operational success of Gaylord Hotels.