Senior General Manager

Denton, TX, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Flexible work schedule

Employee wellness programs

Job Description

B.HOM is a prominent property management company specializing in student housing. Known for its commitment to providing quality living environments and exceptional service to residents, B.HOM manages multiple student housing communities across various US locations. The company emphasizes professionalism, inclusivity, and employee development, striving to maintain high standards in property operations, marketing, leasing, and resident services. B.HOM values diversity and equal employment opportunities, cultivating a positive workplace culture that supports the growth and success of its team members.

The Sr General Manager position at B.HOM carries significant responsibility, overseeing the operations and profitability of two assigned student housing properti... Show More

Job Requirements

Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe mandated by state law
two years of experience managing a student property or similar multi-family operation
proficient in MS Office applications and strong computer technology skills including social media use
excellent verbal and written communication skills
strong customer service skills and the ability to plan and organize multiple tasks effectively
demonstrated leadership skills

Job Qualifications

Two years of experience managing a student property or similar multi-family operation
proficient in MS Office applications and strong, demonstrated computer technology skills including social media use
excellent verbal and written communication skills
strong customer service skills and the ability to plan and organize multiple tasks effectively
demonstrated leadership skills
knowledge of Entrata
bachelor’s degree in business management or related field

Job Duties

Hire, train, supervise mentor and coach all property team members for success
training and development of all team members
manage team scheduling and proactively address performance and attendance challenges
ensuring all operational standards and procedures for the property are implemented, monitored and maintained
work with members of the management team to maintain leasing and marketing activities and programs
maintain sales and service standards
participate in sales calls, tours and presentations as needed
provide guidance and direction related to student behavioral issues
mediate roommate conflicts and respond to resident complaints
implement and maintain resident handbook
address lease violations through the established company processes and procedures
physically inspect units, common areas and related community areas to ensure property standards are met and maintained
track maintenance requests and follow up on timely completion
coordinate turn to ensure units are available for scheduled move-ins
maintain budgeted marketing and leasing plans and other aspects of running the property including but not limited to managing all costs and expenses of all departments in order to maximize NOI, ensuring all financial controls are followed in accordance with company policies and procedures, monitor resident accounts to ensure accuracy and timeliness of charges and collections, and recommend and implement appropriate correct actions concerning internal controls, presentation and organization
develop relationships with campus departments and organizations and corresponding key representatives to target student services and marketing opportunities
oversee and participate in outreach marketing efforts within local community
develop and oversee Resident Life program and related marketing opportunities, efforts and program budget
supervise and manage spending for Community Ambassador organized events
other duties as assigned

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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