Senior General Manager

Denton, TX, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Flexible work schedule

Employee wellness programs

Job Description

B.HOM is a prominent property management company specializing in student housing. Known for its commitment to providing quality living environments and exceptional service to residents, B.HOM manages multiple student housing communities across various US locations. The company emphasizes professionalism, inclusivity, and employee development, striving to maintain high standards in property operations, marketing, leasing, and resident services. B.HOM values diversity and equal employment opportunities, cultivating a positive workplace culture that supports the growth and success of its team members.

The Sr General Manager position at B.HOM carries significant responsibility, overseeing the operations and profitability of two assigned student housing properties. This role involves comprehensive management of daily business functions including staffing, administration, maintenance, marketing, leasing, financial oversight, and capital improvements. The Sr General Manager is expected to ensure high productivity and maintain excellent customer service standards for both internal teams and residents. Acting as the face of B.HOM in the community, the manager represents the company with professionalism and courtesy.

In this multifaceted leadership position, the Sr General Manager will hire, train, mentor, and manage the property teams to foster success and improve operational effectiveness. They will collaborate with management on leasing and marketing strategies, monitor maintenance and repair activities to uphold property standards, and enforce resident policies and lease agreements. The role demands close coordination with campus organizations and the local community to enhance marketing and resident engagement efforts.

Financial management is a crucial element of the job, requiring the Sr General Manager to control departmental costs, maximize net operating income (NOI), and ensure accurate resident account handling. The position also involves developing and overseeing community programs and resident life activities that support a vibrant living experience. The role may require flexible working hours, including weekends or extended hours, and occasional travel. Physical responsibilities include office work and property inspections, sometimes involving lifting up to 30 pounds.

B.HOM supports employee development with ongoing training opportunities and expects all staff to adhere to company policies and standards. This position is ideal for an experienced property management professional with a strong background in student housing or multi-family operations, excellent leadership and customer service skills, and proficiency in technology applications relevant to property management. A bachelor’s degree in business management or related fields is preferred, along with knowledge of property management software such as Entrata. Overall, B.HOM offers a dynamic, rewarding, and inclusive work environment where dedicated professionals can thrive while managing critical real estate assets and providing outstanding housing experiences to students.

Job Requirements

Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe mandated by state law
two years of experience managing a student property or similar multi-family operation
proficient in MS Office applications and strong computer technology skills including social media use
excellent verbal and written communication skills
strong customer service skills and the ability to plan and organize multiple tasks effectively
demonstrated leadership skills

Job Qualifications

Two years of experience managing a student property or similar multi-family operation
proficient in MS Office applications and strong, demonstrated computer technology skills including social media use
excellent verbal and written communication skills
strong customer service skills and the ability to plan and organize multiple tasks effectively
demonstrated leadership skills
knowledge of Entrata
bachelor’s degree in business management or related field

Job Duties

Hire, train, supervise mentor and coach all property team members for success
training and development of all team members
manage team scheduling and proactively address performance and attendance challenges
ensuring all operational standards and procedures for the property are implemented, monitored and maintained
work with members of the management team to maintain leasing and marketing activities and programs
maintain sales and service standards
participate in sales calls, tours and presentations as needed
provide guidance and direction related to student behavioral issues
mediate roommate conflicts and respond to resident complaints
implement and maintain resident handbook
address lease violations through the established company processes and procedures
physically inspect units, common areas and related community areas to ensure property standards are met and maintained
track maintenance requests and follow up on timely completion
coordinate turn to ensure units are available for scheduled move-ins
maintain budgeted marketing and leasing plans and other aspects of running the property including but not limited to managing all costs and expenses of all departments in order to maximize NOI, ensuring all financial controls are followed in accordance with company policies and procedures, monitor resident accounts to ensure accuracy and timeliness of charges and collections, and recommend and implement appropriate correct actions concerning internal controls, presentation and organization
develop relationships with campus departments and organizations and corresponding key representatives to target student services and marketing opportunities
oversee and participate in outreach marketing efforts within local community
develop and oversee Resident Life program and related marketing opportunities, efforts and program budget
supervise and manage spending for Community Ambassador organized events
other duties as assigned