Job Overview
Employment Type
Full-time
Compensation
Salary
Range $77,000.00 - $96,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus
Long-term incentives
Retirement Plan
Employee Discounts
Job Description
Disneyland Resort in Anaheim, California, is one of the most renowned and beloved entertainment destinations in the world. Known globally for its magical experiences and exceptional guest service, Disneyland Resort offers a combination of theme parks, hotels, dining, and entertainment unique to the Disney brand. The resort is committed to upholding the legacy and vision of the Walt Disney Company — creating immersive and joyful experiences for guests of all ages, serving as a beacon of hospitality and excellence in the travel and leisure industry.
The Senior Front Office Manager role at Disneyland Resort is an essential leadership position within the Front Office department. This position oversees the daily operations that include the Front Desk, Guest Services, Concierge, and the Club Lounge, all critical touchpoints for guest interaction. The role requires a leader who embodies Disney’s leadership philosophies — The Disney Leader Basics and The Five Keys (safety, courtesy, show, inclusion, and efficiency) — while delivering service from the heart. A Senior Front Office Manager engages closely with guests, cast members, and external partners to ensure every arrival experience is smooth, joyful, and seamless.
This role is highly interactive; up to 90% of the workday is spent in the operating area engaging directly with guests and cast members. The Senior Front Office Manager must lead a diverse team of hourly cast members through coaching, developing, and inspiring efforts, while continuously monitoring staffing levels and operational decisions that enhance guest satisfaction and operational efficiency. Additionally, they are responsible for compliance with all policies, ongoing training, budget management, and coordinating with other departments to ensure smooth daily operations.
Candidates for this role should have a minimum of three years of leadership experience in Front Office, Guest Relations, or a similar hospitality position. Proven abilities in team collaboration, operational improvements, financial management, and navigating a fast-paced environment are crucial. Experience with property management systems, particularly Opera, prior luxury hotel experience, and multilingual skills are highly preferred to support the diverse and dynamic guest and cast member community found at Disneyland Resort.
The position offers a competitive salary range from $77,000 to $96,500 per year in California, reflecting the candidate’s experience, location, and qualifications. Additionally, compensation may include bonuses, long-term incentive units, and a comprehensive benefits package, including medical and financial benefits. The Senior Front Office Manager position is a full-time, leadership role integral to maintaining the high standards of the Disney hospitality experience while fostering an inclusive and engaging environment for both guests and team members. With a strong foundation in leadership, operational expertise, and a passion for delivering exceptional guest service, this role represents an excellent opportunity to join one of the most iconic names in entertainment and hospitality.
The Senior Front Office Manager role at Disneyland Resort is an essential leadership position within the Front Office department. This position oversees the daily operations that include the Front Desk, Guest Services, Concierge, and the Club Lounge, all critical touchpoints for guest interaction. The role requires a leader who embodies Disney’s leadership philosophies — The Disney Leader Basics and The Five Keys (safety, courtesy, show, inclusion, and efficiency) — while delivering service from the heart. A Senior Front Office Manager engages closely with guests, cast members, and external partners to ensure every arrival experience is smooth, joyful, and seamless.
This role is highly interactive; up to 90% of the workday is spent in the operating area engaging directly with guests and cast members. The Senior Front Office Manager must lead a diverse team of hourly cast members through coaching, developing, and inspiring efforts, while continuously monitoring staffing levels and operational decisions that enhance guest satisfaction and operational efficiency. Additionally, they are responsible for compliance with all policies, ongoing training, budget management, and coordinating with other departments to ensure smooth daily operations.
Candidates for this role should have a minimum of three years of leadership experience in Front Office, Guest Relations, or a similar hospitality position. Proven abilities in team collaboration, operational improvements, financial management, and navigating a fast-paced environment are crucial. Experience with property management systems, particularly Opera, prior luxury hotel experience, and multilingual skills are highly preferred to support the diverse and dynamic guest and cast member community found at Disneyland Resort.
The position offers a competitive salary range from $77,000 to $96,500 per year in California, reflecting the candidate’s experience, location, and qualifications. Additionally, compensation may include bonuses, long-term incentive units, and a comprehensive benefits package, including medical and financial benefits. The Senior Front Office Manager position is a full-time, leadership role integral to maintaining the high standards of the Disney hospitality experience while fostering an inclusive and engaging environment for both guests and team members. With a strong foundation in leadership, operational expertise, and a passion for delivering exceptional guest service, this role represents an excellent opportunity to join one of the most iconic names in entertainment and hospitality.
Job Requirements
- High school diploma or equivalent
- 3 plus years of leadership experience in Front Office, Guest Relations or a similar role
- ability to collaborate effectively with others
- ability to inspire and lead a team
- ability to manage competing priorities
- strong financial acumen
- ability to maintain compliance with policies and procedures
- commitment to ongoing learning and development
Job Qualifications
- 3 plus years of leadership experience in Front Office, Guest Relations, or a similar role
- proven ability to collaborate with others to enhance performance through accountability and continuous improvement
- strong ability to inspire teams and act as a catalyst for operational advancements
- demonstrated track record of successfully managing responsibilities and completing initiatives with efficiency
- self-motivated professional committed to ongoing learning and skill development
- ability to navigate competing priorities in a dynamic, fast-paced environment
- strong financial acumen including labor and expense management
- working knowledge of hotel property management systems preferably Opera
- prior experience in a luxury hotel
- strong leadership and problem-solving skills
- excellent communication skills
- multilingual skills
Job Duties
- Manage the day-to-day operation of the Front Office
- lead a team of hourly Cast Members demonstrating Disney Leader Basics and The Five Keys
- spend up to 90 percent of each day working in the operating area engaging with guests and cast members
- conduct regular meetings with cast members to communicate relevant information
- recognize, coach, develop and inspire a diverse team of cast members
- make daily operational decisions benefiting guests, cast members and the business
- monitor daily staffing levels based on demand
- ensure an environment where guest and cast safety are the priority
- maintain current training proficiencies and sign-off on training and recertification completed by cast members
- manage many variables at one time creatively using all available resources
- ensure compliance of all policies and procedures
- communicate and partner with other leaders, peers and partners to ensure smooth daily operations
- manage budgets and projects
- uphold the legacy and vision of the Walt Disney Company
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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