Senior Food and Beverage Operations Manager

Golden, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $76,000.00 - $97,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Bonuses

Job Description

Marriott International is a globally renowned leader in the hospitality industry, known for its diverse portfolio of brands and commitment to delivering exceptional guest experiences. Among its luxury offerings, JW Marriott stands out as a prestigious brand with more than 100 beautiful properties located in gateway cities and distinctive resort destinations worldwide. JW Marriott prides itself on creating a supportive work environment where associates are valued, empowered, and provided with opportunities for growth and development. The brand emphasizes a culture of genuine hospitality, innovation, and employee well-being, ensuring that associates are treated with respect and care, which in turn translates into outstanding guest service. The JW Treatment™ embodies this philosophy by fostering camaraderie, inclusivity, and continuous learning within a luxury setting.

This position is a full-time Management role based at 1717 Denver West Blvd, Golden, Colorado. It offers an annual pay range of $76,000 to $97,000, with eligibility for bonuses. The role is focused on supervising and managing the daily operations of the Food and Beverage (F&B) department, ensuring strict compliance with F&B policies, standards, and procedures. The successful candidate will be responsible for overseeing the shift operations, maintaining quality and service standards, and meeting customer expectations consistently. Additionally, the role involves managing the operating budget, verifying adherence to legal obligations, and fostering a collaborative and motivated team environment.

The Food and Beverage Manager will play a crucial role in coordinating supplies, supervising staff levels, conducting inspections, and supporting supervisors in managing their teams effectively. The role requires a hands-on leader who can step in to perform employee duties if necessary while continuously encouraging trust, cooperation, and mutual respect among team members. This position also focuses on delivering exceptional customer service by exceeding guest expectations through proactive problem-solving, coaching, and hands-on leadership. The manager will serve as a role model, demonstrating appropriate behaviors and ensuring brand-specific service culture is upheld.

In addition to operational management, the Food and Beverage Manager will be responsible for conducting human resource activities, including performance appraisals, coaching, mentoring, hiring, and ensuring fair treatment and retention of employees. This position requires strong communication skills, budget comprehension, and the ability to analyze information to make informed decisions that benefit both the team and the overall business. The role demands a proactive approach to maintaining cleanliness, safety, and an inviting environment for both employees and guests.

Joining the JW Marriott team means being part of a global community dedicated to delivering wonderful hospitality. The brand’s legacy, rooted in the vision of its founder J. Willard Marriott, inspires associates to pursue their passions and become the best version of themselves. Marriott International values diversity and inclusion, fostering a workplace where all individuals are welcomed and supported. This role offers a rewarding career opportunity within a luxury hotel setting, combining leadership, service excellence, and a commitment to associate well-being.

Job Requirements

High school diploma or GED
five years experience in the food and beverage, culinary, or related professional area
or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
three years experience in the food and beverage, culinary, or related professional area

Job Qualifications

Proven leadership skills
excellent communication and interpersonal skills
strong organizational and multitasking abilities
knowledge of food and beverage operations and standards
ability to manage budgets and control costs
experience in staff training and development
ability to provide exceptional customer service
familiarity with health and safety regulations
problem-solving and conflict resolution skills

Job Duties

Supervises daily Food and Beverage shift operation and ensures compliance with all F&B policies, standards and procedures
assists in ordering F&B supplies, cleaning supplies and uniforms
supports and supervises an effective monthly self inspection program
operates all department equipment as necessary and reports malfunction
supervises staffing levels to verify that guest service, operational needs, and financial objectives are met
encourages and builds mutual trust, respect, and cooperation among team members
understands employee positions well enough to perform duties in employees' absence
develops specific goals and plans to prioritize, organize, and accomplish work
monitors and maintains the productivity level of employees
verifies that all team members/supervisors understand the brand specific philosophy
maintains the operating budget and verifies that standards and legal obligations are followed
assists supervisors in understanding team members' needs and exceeding them
celebrates and fosters decisions that result in successes as well as failures
communicates areas that need attention to staff and follows up to ensure understanding
coordinates cleaning program in all F&B areas identifying trends and making recommendations for improvements
establishes and maintains open, collaborative relationships with employees
creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
follows property specific second effort and recovery plan
stays readily available/approachable for all team members
demonstrates knowledge of the brand specific service culture
provides services that are above and beyond for customer satisfaction and retention
improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
serves as a role model to demonstrate appropriate behaviors
takes proactive approaches when dealing with guest concerns
sets a positive example for guest relations
stays readily available/approachable for all guests
reviews comment cards and guest satisfaction result with employees
responds in a timely manner to customer service department requests
provides guidance and direction to subordinates including setting performance standards and monitoring performance
administers the performance appraisal process for direct report managers
conducts hourly employee performance appraisals according to standard operating procedures
communicates performance expectations in accordance with job descriptions for each position
verifies that employees are treated fairly and equitably and strives to improve employee retention
identifies developmental needs of others and provides coaching and mentoring
verifies that disciplinary procedures and documentation are completed as per SOPs and supports the Peer Review Process
interviews and hires management and hourly employees
manages beverage purchasing and control procedures and ensures staff training
observes service behaviors of employees and provides feedback
provides information to supervisors and co-workers by telephone, in written form, email, or in person
analyzes information and evaluates results to solve problems
performs hourly job functions if necessary
extends professionalism and courtesy to team members at all times
comprehends budgets, operating statements and payroll progress reports
performs other duties as assigned to meet business needs