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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $68,000.00 - $89,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Sheraton Austin Georgetown Hotel & Conference Center, part of the renowned Marriott International portfolio, is a premier hospitality and conference venue located in Georgetown, Texas. Known for its exceptional service and world-class amenities, Sheraton Austin Georgetown offers a vibrant atmosphere that caters to both business and leisure travelers. With its strategic location and extensive facilities, including modern meeting spaces, comfortable accommodations, and diverse dining options, the hotel has established itself as a preferred destination for events and conferences in the region. As a part of the Marriott family, the hotel prides itself on promoting an inclusive culture that celebrates diversity... Show More
Job Requirements
- High school diploma or GED
- 5 years experience in food and beverage or related field
- OR 2-year degree in food service management, hotel and restaurant management, hospitality, business administration, or related major
- 3 years experience in food and beverage or related professional area
- strong leadership skills
- excellent customer service orientation
- effective communication skills
- ability to manage operations and budgets
- experience in employee supervision and training
- knowledge of industry standards and compliance
- availability to work full-time
- management experience
Job Qualifications
- High school diploma or GED with 5 years of experience in food and beverage, culinary or related area
- OR 2-year degree in food service management, hospitality or related field with 3 years of relevant experience
- strong leadership and supervisory skills
- excellent communication and interpersonal abilities
- knowledge of food and beverage operations and standards
- understanding of budgeting and financial management
- ability to foster a positive and inclusive team environment
- experience in customer service excellence
- competency in managing human resources including hiring and performance evaluations
Job Duties
- Supervises daily food and beverage shift operations and ensures compliance with policies, standards and procedures
- manages day-to-day operations to maintain quality and meet customer expectations
- assists in ordering supplies, cleaning materials, and uniforms
- supports and supervises a monthly self-inspection program
- operates department equipment and reports malfunctions
- levels staffing to meet service and budget objectives
- encourages mutual trust, respect, and cooperation among team members
- performs employee duties in their absence when needed
- develops goals and plans to prioritize and accomplish work
- monitors productivity and ensures understanding of brand philosophy
- maintains operating budget and ensures compliance with legal obligations
- assists supervisors in understanding team needs
- celebrates successes and learns from failures
- communicates areas needing attention and follows up
- coordinates cleaning programs and recommends improvements
- establishes collaborative relationships with employees
- fosters a motivational and service-oriented environment
- follows second effort and recovery plans
- remains approachable to team members and guests
- demonstrates knowledge of brand service culture
- provides exceptional customer service and proactive guest concern resolution
- reviews guest feedback and responds accordingly
- manages human resource activities including guidance, direction, performance appraisals, hiring, and training
- ensures fair and equitable treatment of employees
- coaches and mentors team members
- administers disciplinary procedures
- manages beverage purchasing and control
- observes and provides feedback on service behaviors
- communicates effectively with staff and management
- analyzes information and solves problems
- performs hourly job functions as necessary
- comprehends budgets and payroll reports
- performs additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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