Senior Events Manager - NY Marriott Marquis

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $101,000.00 - $131,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
Career development opportunities
training programs
employee recognition

Job Description

Marriott International is a globally renowned hospitality company known for its exceptional service and diverse portfolio of hotels and resorts. Among its luxury brands, JW Marriott stands out as a premier collection of more than 100 beautiful properties located in gateway cities and distinctive resort destinations worldwide. JW Marriott is dedicated to ensuring a positive work environment, emphasizing associate happiness as a fundamental component of excellent guest service. The brand is synonymous with genuine hospitality, rooted in the legacy of its founder J. Willard Marriott, and fosters a culture of confidence, innovation, and community among its team members. JW Marriott values holistic well-being and offers opportunities for advancement, training, and recognition, creating a workplace where passion for hospitality can thrive in a luxury setting.

The Event Manager role at JW Marriott, situated at 1535 Broadway, New York, NY, is a full-time management position focused on delivering effortless event execution and maximizing customer satisfaction and revenue. This role involves extensive coordination with sales teams, property departments, clients, and other stakeholders during all event phases including pre-event, event, and post-event activities. The Event Manager is responsible for handling primarily complex events, ensuring seamless transitions between sales and service teams, and serving as the main point of contact on-site to guarantee outstanding customer experiences. A key component of this position is revenue optimization through upselling and offering enhancements, combined with leadership responsibilities where the Event Manager acts on behalf of the Director of Event Management or Director of Event Planning and Operations when needed.

Candidates ideal for this role possess a solid background in hotel event management or related experience, with either a high school diploma paired with two years of relevant experience, or a two-year degree in hospitality or business-related fields. The role demands critical problem-solving skills, strong communication, and a customer-focused approach throughout the event lifecycle. Duties encompass managing budgets, operational challenges, group room blocks, event documentation, and revenue forecasting. The Event Manager will lead pre- and post-event meetings, oversee billing and payments, and ensure adherence to Marriott's high service standards. The position offers a competitive annual salary range from $101,000 to $131,000, with eligibility for performance bonuses. Being located in a bustling New York City environment, this role presents a stimulating opportunity to contribute to memorable events in one of the world’s premier hospitality brands.

Job Requirements

  • High school diploma or GED
  • Two years experience in event management or related professional area
  • Alternatively, two-year degree in hotel and restaurant management, hospitality, business administration or related major
  • Strong communication skills
  • Problem-solving skills
  • Ability to manage budgets
  • Experience with customer service
  • Ability to lead meetings
  • Knowledge of event coordination processes
  • Availability to work full time
  • Willingness to work on-site at 1535 Broadway, New York, NY

Job Qualifications

  • High school diploma or GED with two years experience in event management or related professional area
  • Two-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major with no work experience required
  • Proven ability to manage complex events
  • Strong communication and interpersonal skills
  • Demonstrated problem-solving and organizational abilities
  • Experience in budget management and revenue maximization
  • Ability to lead meetings and coordinate multiple departments
  • Customer service excellence
  • Proficiency in managing group room blocks and event space
  • Familiarity with event billing and payment procedures
  • Ability to handle guest complaints effectively
  • Leadership skills to support event teams
  • Knowledge of hospitality industry standards and procedures

Job Duties

  • Prepare all event documentation and coordinate with sales, property departments and customers
  • Handle primarily complex events
  • Manage seamless turnover from sales to service and back to sales
  • Recognize opportunities to maximize revenue by up-selling and offering event enhancements
  • Support and act on behalf of the Director of Event Management or Director of Event Planning and Operations in their absence
  • Serve as primary contact on property for event experience
  • Lead pre-event and post-event meetings for assigned groups
  • Identify operational challenges and develop solutions
  • Manage customer budgets to maximize revenue and meet needs
  • Oversee customer experiences from file turnover through post-event phase
  • Conduct meetings to review and communicate group needs and feedback
  • Manage group room blocks and meeting space
  • Adhere to all standards, policies, and procedures
  • Celebrate team successes and recognize contributions
  • Up-sell products and services throughout the event process
  • Participate in customer site inspections and assist with sales as needed
  • Act as liaison between field sales and customers
  • Manage event revenue and profitability
  • Forecast group sleeping rooms and revenue for catering and audio-visual
  • Review billing and payments with clients
  • Interact with guests for feedback on quality and service
  • Handle guest problems and complaints
  • Maintain presence with customer throughout event process
  • Follow-up post-event
  • Greet customers during event and coordinate hand-off to operations
  • Strive to improve service performance
  • Set positive example for guest relations
  • Review guest satisfaction results with associates
  • Coordinate and communicate event details internally and externally

Job Criteria

Experience

Mid Level (3-7 years)


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