Senior Events Manager - DoubleTree by Hilton Crystal City

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Paid Time Off
Employee assistance program
401k plan
career growth
Discounted travel

Job Description

The DoubleTree by Hilton Hotel Washington DC - Crystal City is a premier full-service hotel located in the vibrant Crystal City neighborhood, offering an ideal setting for business and leisure travelers alike. Boasting 627 well-appointed guestrooms and an expansive 35,000 square feet of versatile meeting and event space, this hotel is perfectly suited for hosting large-scale conferences, corporate meetings, social gatherings, and special events. Known for its commitment to quality service and guest satisfaction, DoubleTree by Hilton provides a warm and welcoming atmosphere with contemporary amenities designed to enhance the guest experience. The property is conveniently situated near key transportation hubs and business districts, making it a preferred choice for high-profile clients and large groups.

The Senior Event Manager position at DoubleTree by Hilton Washington DC - Crystal City is a critical role within the hotel’s Catering and Events department, tailored for an experienced event professional with a strong background in hotel event management. This role demands at least three years of experience managing events in a hotel environment, ideally within a large property featuring 500 or more guest rooms and over 20,000 square feet of meeting space. The Senior Event Manager will play a pivotal role in supporting high-value convention clients, ensuring flawless execution of conferences and events from initial negotiation through closing. The position requires exceptional attention to detail, the ability to multitask in a fast-paced and dynamic setting, and full schedule flexibility to accommodate the needs of convention group clients, including availability for weekends and holidays.

As a senior member of the events team, the successful candidate will be responsible for business negotiation through proposals and contracts, innovative event and menu design to optimize revenue and guest experience, and maintaining strong relationships with corporate and social clients. The Senior Event Manager functions as the primary on-site contact for event planners after the sales handoff, guaranteeing an exceptional event delivery. This role also involves collaboration with sales teams, culinary, operations, and other hotel departments to ensure seamless communication and coordination. A key focus will be identifying upselling opportunities and offering creative enhancements that elevate the event experience and increase profitability.

The position is salaried and includes participation in the hotel’s quarterly incentive plan, reflecting the hotel's commitment to rewarding high performance. Office hours generally run from 8:30 AM to 5:00 PM, but flexibility is an essential part of the role due to the varying schedules of convention clients. Hilton champions a supportive work environment that emphasizes team member well-being, diversity, and inclusion. Comprehensive benefits include access to pay when needed through DailyPay, medical and mental health resources, paid time off, discounted travel opportunities, parental leave, debt-free education programs, retirement savings plans with company match, and employee stock purchase options.

Overall, the Senior Event Manager at DoubleTree by Hilton Washington DC - Crystal City is a dynamic role for a highly organized and motivated professional passionate about hospitality and event management. This role offers the opportunity to contribute to a leading global hotel brand while developing a rewarding career in a supportive, inclusive, and growth-oriented environment. Candidates who thrive under pressure, possess excellent communication and negotiation skills, and demonstrate a strong customer service ethos will find this position both challenging and fulfilling.

Job Requirements

  • High school diploma or equivalent
  • minimum three years of event management experience in a hotel environment
  • ability to work flexible hours including weekends and holidays
  • strong organizational skills
  • excellent interpersonal and communication skills
  • ability to multitask effectively in a fast-paced environment
  • proficiency with event management and hotel systems
  • commitment to delivering exceptional guest experiences
  • ability to handle conflict resolution and problem-solving
  • dependable with regular attendance

Job Qualifications

  • At least three years of event management experience in a hotel environment
  • experience supporting high-value convention clients
  • experience in a large-scale hotel setting with 500+ guest rooms and 20,000+ square feet of meeting space is a strong plus
  • strong attention to detail
  • excellent multitasking skills
  • ability to work a flexible schedule including weekends and holidays
  • excellent communication and negotiation skills
  • ability to manage complex events and coordinate among multiple departments

Job Duties

  • Organize, plan and prioritize duties by developing plans and goals
  • timely communication to internal and external clients via telephone, email, written documents or in person
  • create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
  • demonstrate knowledge of job systems, products, systems, and processes
  • resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
  • sell and influence both internal and external clients
  • make decisions and solve problems by analyzing and evaluating issues and determining the best solution
  • ensure high-quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and individual coaching when needed
  • participate in customer site inspections and assist with sales process as necessary
  • perform other duties as necessary based on business needs
  • maintain regular attendance

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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