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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Paid Time Off
Employee assistance program
401k plan
career growth
Discounted travel
Job Description
The DoubleTree by Hilton Hotel Washington DC - Crystal City is a premier full-service hotel located in the vibrant Crystal City neighborhood, offering an ideal setting for business and leisure travelers alike. Boasting 627 well-appointed guestrooms and an expansive 35,000 square feet of versatile meeting and event space, this hotel is perfectly suited for hosting large-scale conferences, corporate meetings, social gatherings, and special events. Known for its commitment to quality service and guest satisfaction, DoubleTree by Hilton provides a warm and welcoming atmosphere with contemporary amenities designed to enhance the guest experience. The property is conveniently situated near key transportation... Show More
Job Requirements
- High school diploma or equivalent
- minimum three years of event management experience in a hotel environment
- ability to work flexible hours including weekends and holidays
- strong organizational skills
- excellent interpersonal and communication skills
- ability to multitask effectively in a fast-paced environment
- proficiency with event management and hotel systems
- commitment to delivering exceptional guest experiences
- ability to handle conflict resolution and problem-solving
- dependable with regular attendance
Job Qualifications
- At least three years of event management experience in a hotel environment
- experience supporting high-value convention clients
- experience in a large-scale hotel setting with 500+ guest rooms and 20,000+ square feet of meeting space is a strong plus
- strong attention to detail
- excellent multitasking skills
- ability to work a flexible schedule including weekends and holidays
- excellent communication and negotiation skills
- ability to manage complex events and coordinate among multiple departments
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- timely communication to internal and external clients via telephone, email, written documents or in person
- create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- demonstrate knowledge of job systems, products, systems, and processes
- resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- sell and influence both internal and external clients
- make decisions and solve problems by analyzing and evaluating issues and determining the best solution
- ensure high-quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and individual coaching when needed
- participate in customer site inspections and assist with sales process as necessary
- perform other duties as necessary based on business needs
- maintain regular attendance
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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